Cruise Manager

Manager, Onboard Cruise Sales – U.S. Market

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Your Purpose

The Manager, Onboard Cruise Sales – U.S. Market, is responsible for supporting the execution and performance of onboard sales across MSC Cruises’ U.S.

-based ships. This role ensures that sales initiatives, campaigns, and onboard programs are effectively implemented and optimized for the U.S. market.

Working closely with both Geneva leadership and U.S. teams, the position focuses on driving conversion rates, guest engagement, and revenue delivery while providing market insights and operational support that enhance onboard sales performance.

This is a hybrid position requiring 4 days per week in the office, in Miami.

• Support, coach, and collaborate with U.S. shipboard sales teams to strengthen sales effectiveness, improve conversion rates, and consistently deliver against revenue targets while maintaining a high-performance culture.
• Implement onboard sales and marketing initiatives from Headquarters, adapting them for the U.S. market, and establish a consistent onboard sales process that drives guest engagement, boosts conversion, and increases revenue.
• Cooperate with the marketing department to design and distribute sales materials, oversee onboard marketing activities supporting Future Cruise promotions, and ensure all promotional activities align with brand guidelines.
• Monitor and analyze U.S. onboard sales results, campaign effectiveness, and revenue metrics; leverage data analysis to provide actionable insights on guest sentiment, booking barriers, and market dynamics.
• Prepare and deliver weekly updates on key promotions, sales campaigns, and onboard initiatives.
• Partner with Revenue Management to execute sales campaigns; work with onboard operations to integrate sales activities into the guest journey; and coordinate with U.S. shoreside marketing, sales, and loyalty teams to build awareness of the onboard booking channel across B2B and B2C audiences.
• Monitor daily bookings, review marketing collateral, manage the inventory of sales materials, and ensure smooth execution of onboard promotional activities.
• Provide day-to-day assistance to Cruise Consultants in handling bookings, troubleshooting system issues, FCC requests, and resolving special guest inquiries.
• Build and maintain strong relationships with stakeholders onboard and shoreside, ensuring alignment with global direction and providing consistent feedback to optimize U.S. onboard sales performance.

• Prior shipboard experience is required.
• Previous experience in managing cruise sales is highly preferred.
• Proven ability to lead, coach, and develop remote sales teams.
• Skilled in analyzing complex data, creating actionable reports, and leveraging insights to drive revenue and optimize operations.
• Proficiency in MS Office, Salesforce, and BI tools is preferred.
• Strong analytical skills to translate data and targets into effective strategies.
• Exceptional skills in influencing, presenting, and communicating effectively with audiences at all levels.
• In-depth knowledge of market trends, data-driven insights, and guest engagement strategies.
• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!