Strategic Account Manager - Enterprise

Strategic Account Sales Manager

The Strategic Account Sales Manager (SAM) will be the primary person responsible for growing, developing and maintaining strategic relationships with a specific set of Vizrt's Strategic Accounts in our Enterprise vertical. This person will work to identify, understand and satisfy customers' needs, grow demand for Vizrt's solutions and close opportunities aligned to Vizrt's quarterly and monthly linearity focus, maintain relationships at all levels, resolve any issues promptly, and consistently deliver a positive customer experience.

The SAM will collaborate with the customer success team, and the wider CRO and Marketing organizations to help drive a positive customer experience and satisfaction. The SAM is expected to build long‑lasting, profitable relationships with clients, always striving to find the solutions that best fit individual clients' specific needs.

• Bachelor/Master's degree in a relevant field.
• 5+ years of experience developing new business, identifying and selling to customer needs utilizing a challenger sales approach.
• Relevant sales experience, including strategic sales, business‑to‑business sales and/or account management organization.
• Proven track record in developing strategic customer partnership and year‑over‑year revenue growth.
• Proficient in English.
• Previous account management and selling in complex decision‑making situations with experience in large complex deal negotiations and a successful track record.
• Ability to drive a long‑term account development strategy with mid‑term goals as well as shorter‑term execution.
• Demonstrated ability to support multiple product lines in a growing, fast‑paced environment.
• Knowledge of restructuring contract terms and conditions relating to legal, finance and billing.
• Ability to work across cross‑functional teams to drive results with external and internal stakeholders.

• Develop and sustain long‑term customer relationships while engaging customers at all levels, including senior levels of the customer organization.
• Understand customer business strategy and business case and drive alignment between customer objectives and company capabilities.
• Develop, implement and drive Strategic Account plans.
• Grow the annual recurring revenue in a sustainable, predictable, multi‑year approach using sales best practices to qualify and close opportunities.
• Partner with Customer & Solution Advisory Team to guide customers toward measurable business outcomes and help them realize the full value of the Vizrt solutions through simple, business‑outcome‑focused experiences.
• Partner with Customer & Solution Advisory Team to gather market intelligence and customer feedback to provide actionable inputs to the company’s product management teams.
• Work with Marketing and Customer & Solution Advisory Team to create generate market demand and sustainable 4x pipeline growth.
• Conduct comprehensive account reviews at least quarterly with customers.
• Provide guidance and management of the client through decision‑making processes regarding cost‑benefit, timelines, operational and change management issues.
• Ensure early and ongoing engagement in the customer’s demand identification, evaluation and buying process to partner with them to identify their business needs and tailor solutions to match them.
• Ensure clients know any changes to offer‑related processes and procedures, including operational and business management changes.
• Oversee the customer life cycle and ensure organizational alignment to drive adoption and usage of the Vizrt solutions proactively.
• Map and maintain relationships with Strategic decision makers across all relevant customer departments.
• Maintain regular customer status calls with Support org. and professional services.

• Hunt and identify new sales opportunities and focus on providing consultative support by building value proposition for solutions into the prospect.
• Act as an expert in analyzing customer needs, provide insights, manage expectations and communicate with clarity the Vizrt value proposition and USP.
• Diligently follow up and manage extensive customer contact…