Bilingual Senior Account Manager

Overview

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities:
Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include:
Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, Easy Jet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

• Own, manage, and cultivate the key strategic relationship with network regional offices.
• This role has oversight of all network business in the assigned Americas region.
• The Bilingual Sr Account Manager seeks trends and insights and enables the success of the team.
• Develop key relationships inside each of the HQ functions and identify additional revenue opportunities for all Collinson products in the Loyalty, Travel Experiences, and Insurance & Assistance lines in the Americas.
• Provide leadership and direction to deliver long-term profit and revenue growth through the formulation and implementation of appropriate commercial, operations, and product strategies.
• Leverage knowledge, expertise, and guidance from supervisor, regional and global peers, and other stakeholders on client engagement.

Essential Duties and Responsibilities

• Engage with and grow assigned account base consisting primarily of credit card issuing institutions.
• Formulation and implementation of strategic plans.
• Maintain a strong commercial awareness and understanding of commercial strategy, market intelligence and competitor insight.
• Carry out regular account reviews. Be viewed as a trusted advisor by senior decision makers at a variety of client facing levels.
• Own and drive the professional business communications and on-going cross-functional interaction with the Client, Plano Leadership, London HQ, Partnerships, Operations, IT, Marketing, Finance, and Customer Service. Taking ownership of the client experience and meeting client expectations.
• Maintain a base of existing accounts and build a long-term plan for retention and growth.
• Position Collinson Travel Experiences as a leading provider of “airport VIP lounge access solutions” that enables clients to sell more products and services to their most valuable customers.
• Anticipate, understand and respond to the competitive challenges and marketplace issues impacting the client’s business.
• Assess and ensure compliance to contractual requirements.
• Identify, pursue and close new business within existing accounts via product, market, and portfolio expansion.
• Actively identify and pursue additional revenue opportunities, cross sales or expansion of existing portfolios that will increase Collinson’s value to the customer and increase customer satisfaction while meeting growth objectives.
• Identify, create and deploy proactive customer experience campaigns that…