Client Specialist Key

About Us

Talbots is a leading omni‑channel specialty retailer of women's clothing, shoes and accessories established in 1947. We are known for modern classic style that is both timeless and timely, fine quality craftsmanship, and gracious service. At Talbots, relationships are the key to our business; we hire individuals who bring new ideas to the table, understand smart risk‑taking, and can enhance an already thriving culture.

With a commitment to offer modern classic style for every body type, we provide a full range of sizes and are inclusive to every woman in your life.

• Growth! Our goal is to give you the tools to grow beyond this position and into the next.
• Incentive opportunities.
• Comprehensive benefits packages accessible to both full‑time and eligible part‑time employees (see our We Care page).
• Generous merchandise discounts: 50%, 60%, and 70% off Talbots and Haven Well Within.
• Other perks: referral incentive program, discounts on travel, shopping, concerts, and more.

• We win as a team and are dedicated to ensuring and applauding each other’s success.
• We encourage creativity, innovation, and smart risk‑taking.
• We are committed to building relationships with our customers and associates by knowing, serving, and delighting them.
• We act with integrity, transparency, candor, and respect.
• We respect, honor, and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We embrace community by bringing positive change to those we live and work in.

• Driven to create, build, and cultivate relationships with customers and the community focused on prospecting and establishing strong client relationships from existing and new customers.
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team, and thrives working in a team environment.
• Able to work cooperatively in a diverse work environment.
• Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
• Possesses excellent written and verbal communication skills and a high level of integrity.
• Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a relevant, timely, and meaningful way.
• Professional, assertive, and friendly with the ability to make decisions independently.
• Possesses the technological aptitude to navigate POS/computer/iPad/handheld systems.
• Available for at least 20 hours per week.
• Can work a flexible schedule based on the needs of the business, including evenings, weekends, and holidays.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Support all service enhancers to build strong relationships, including active use of Concierge.
• Achieve sales and service metrics in key measurable areas including Clientelling/Outreach, Appointment Setting, and Talbots Classic Awards.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
• Share current products and fashion trends with customers to appropriately wardrobe, inspire, and build trust.
• Actively participate in community/store activities and events that promote the Talbots brand.
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
• Professionally represent the brand image.

Note:

This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Store 00259 Miami, FL-Miami,FL 33156

Regular/Part time

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring…