Sales Support Representative

QAI JOB NUMBER: QAI-ASR
- JOB TITLE: Account Support Representative

LOCATION: Medley, FL

NUMBER OF POSITIONS: 1

CATEGORY: Sales

CLOSING DATE: OPEN UNTIL FILLED

BACKGROUND:

Founded in 1995 by a group of experienced certification and testing experts, QAI is an independent third-party testing, inspection, and certification organization serving the building, technology, and construction industries, among others. We provide cost-effective solutions through our in-house capabilities and a global network of qualified affiliates. The QAI name and logo have become well recognized throughout the Certification world, driving steady growth across our business streams.

QAI has an exciting career opportunity within the sales department. We are currently looking for an Account Support Representative position who will play a crucial role in providing administrative, customer, and sales support to our dynamic sales team, ensuring seamless operations, and contributing significantly to our company's success. This position is a new role and presents an exciting opportunity to develop a diverse set of skills, collaborate closely with sales professionals, and pave the way for career advancement.

DUTIES: The successful candidate will perform, but not be limited to, the following:

• Regular maintenance of client databases / daily transactions and interactions in CRM
• Updating CRM with relevant client info, including change of status, contact information, transaction notes, and key activities.
• Respond to customer inquiries via phone, email, and other means in a timely and professional manner.
• Assist customers with service-related questions, technical issues, billing inquiries, and account management.
• Proactively identify and address potential issues to ensure enhanced customer experience.
• Collaborate with other team members to ensure seamless customer experience across all departments/locations.
• Timely generation and distribution of client documentation for execution
• Conduct a reasonable needs assessment to determine proper handling, quoting or distribution to appropriate sales team (Account Specialist or Sales, new Business).
• Proactive engagement/collaboration with internal and external stakeholders, ensuring timely and accurate completion of credit submissions and contracts
• Schedule meetings and prepare meeting agendas for Sales Team
• Troubleshoot problems and provide appropriate solutions, escalating complex issues to the appropriate team(s) when necessary.
• Maintain regular client contact to facilitate the timely collection of credit information
• Timely submission of completed credit packages for risk adjudication & monitor progress
• Stay up-to-date on service knowledge and company policies to provide accurate information to customers.
• Continue to develop your knowledge and skills to enhance customer service skills.
• Other duties as assigned by the VP of Sales or his/her designate.

QUALIFICATIONS: The successful candidate will:

• Have a minimum of 2 years of experience working as a Customer or Sales Support Representative in B2B Sales ideally in the TIC Industry.
• Post-secondary education in Engineering, Business, Marketing, or a technical field preferred or relevant experience
• Strong interpersonal and communication skills
• Have the ability to quickly understand technical concepts and communicate them effectively to non-technical audiences.
• Be proficient in CRM tools (e.g., Zoho), MS Word, Excel, and other standard business software.
• Ability to travel (~10%)

KEY COMPETENCIES

• Demonstrates aptitude for listening and understanding clients' needs, requirements, and expectations.
• Communicate client needs, requirements, and expectations effectively across the organization.
• Identifies new business opportunities that contribute to QAI's growth objectives.
• Proficient in word processing software and QAI's CRM database (Zoho).

ADDITIONAL INFORMATION:

• Candidate must hold a valid driver's license
• Candidates must hold a valid passport (or be eligible to obtain one) and be able to travel within U.S. and internationally as required.

The successful candidate will complete a 3-month onboarding and ramp-up period with clear performance milestones.

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