Sales Account Manager - Existing Installation

Location:

Miami, FL, United States

Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities and contribute to making places more accessible, inclusive, and sustainable for all.

Sales Account Manager – Existing Installation

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long‑term relationships and leverage industry knowledge to achieve sales targets.

• Customer Account Management – Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements, handle customer inquiries, ensure satisfactory resolution and revenue generation, meet regularly with clients to understand their business requirements and develop solutions, oversee accounts receivable, ensuring timely payments.
• Communication – Communicate effectively with customers and internal stakeholders to ensure satisfaction and sales objectives.
• Collaboration – Partner daily with Field Superintendents and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification – Identify and pursue sales opportunities through key customer contacts and industry information; qualify customer needs to secure profitable solutions; introduce new technology and associated services, illustrating value.
• Negotiation & Strategy – Negotiate contract terms favorable to the company while meeting customer requirements; develop and implement sales strategies aligned with product strategy and market conditions.
• Documentation & Compliance – Prepare estimates and proposals, maintain accurate customer records, and ensure compliance with company policies.

Minimum Education and Experience

• Major:
  Bachelor’s degree strongly preferred or minimum of 3 years of industry sales experience.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.
• Excellent time management, organizational skills, and problem‑solving abilities.
• Motivated, resilient, and customer‑focused mindset aligned with Schindler values.
• Experience with SAP and a results‑driven mindset to thrive in a competitive sales environment (preferred).
• Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions (preferred).

Functional/Technical Expertise

• Customer Account Management – Proficient in building and resolving client relationships with a revenue focus.
• Negotiation & Strategy – Experienced in negotiating contracts, developing sales strategies, and handling objections.
• Sales & Closing Skills – Proficient in closing deals, securing agreements, identifying opportunities.
• Effective Communication – Communicating with customers and internal stakeholders.
• Leadership – Provide guidance and support to more junior sales account managers.

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans effective from first day of hire.
• 3 weeks’ vacation (increases with tenure), 7 sick days, 3 floating holidays, and 8 company‑observed holidays.
• Tuition Reimbursement – Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.