Personal Cruise Consultant

Job Summary

• Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
• Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
• Builds and maintains effective relationships with new and existing consumers.
• Maintains consumer prospect lists/contact database in order to identify client travel trends; proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
• Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
• Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participates in department approved mass e‑mail campaigns targeting specific guests' profiles.
• Perform other job related functions as assigned.

• High School Diploma or equivalent
• Bachelor's degree in Marketing, Business Administration or related field preferred

• Minimum one year of sales experience; 2 years sales experience preferred.
• Cruise sales a plus.

• Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.
• Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries.
• Must be able to multi‑task and work in a high energy sales environment that is goal/quota driven.
• Adherence to strictly enforced dress code required.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.