Customer Service & Wholesale Dealer Service Representative - Guy Harvey

About Guy Harvey

Guy Harvey is a world-renowned artist, scientist, angler, conservationist, explorer and author who has built a global lifestyle brand. It is a leading brand in the outdoor apparel industry, committed to equipping adventurers with high‑quality, sustainable, and innovative gear. We are passionate about the outdoors, and our products are designed to enhance performance, durability, and style in any environment. Intradeco serves as the exclusive apparel and headwear Licensee and as we continue to expand our market presence, we are looking for a dynamic Sales Manager to join the team and help expand our distribution into the southeast with new and existing customers.

Founded in 1982 and with deep roots in the textile industry since 1921, Intradeco has grown into a global vertical manufacturing company, supplying quality casual clothing and thermal underwear to major retailers in the United States, Mexico, and Canada. At Intradeco, we provide a holistic approach to apparel manufacturing, encompassing all stages from ideation phase to final product distribution. Our vertical integration, combined with our lean manufacturing capability, allows us to respond quickly to market demands, handle direct‑to‑store and replenishment programs, and offer unique flexibility to our customers.

We are dedicated to our mission and passionate about collaboration, moving quickly, and breaking down barriers, leveraging technology, eliminating bureaucracy, and constantly striving to evolve. Our cultural foundation is built on trust, teamwork, quality, sustainability, and integrity.

This is a full‑time, on‑site hybrid position in Miami HQ Office.

We are seeking a Customer Service and Wholesale Dealer Service Representative who will play a vital role in supporting wholesale dealer accounts, delivering exceptional customer service, and assisting the sales and sourcing teams in driving operational excellence. This position serves as the primary liaison between customers and the specialty store channel sales team. The ideal candidate is customer focused, highly organized, detail‑oriented, a problem solver, and capable of managing multiple priorities in a fast‑paced wholesale apparel environment.

Experience in retail, wholesale distribution, or customer service environments is highly preferred.

• Serve as the primary point of contact for wholesale specialty store accounts, independent sales representatives and internal sales leadership.
• Provide prompt, professional, and solutions‑oriented support regarding orders, inventory availability, pricing, shipping status, returns, and claims.
• Run daily open order/allocation reports in SAP to ensure all orders are credit cleared and confirm fill rate and unit allocations.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction. Build long‑term relationships with dealers through exceptional communication and follow‑through.
• Communicate updates regarding backorders, cancellations, substitutions, inventory changes and delivery timing.
• Maintain accurate account information, order history, and communication records.

• Support the sales team with account management, order entry, product availability, and dealer follow‑up.
• Assist with pre‑book orders, at‑once inventory, and promotional initiatives—while ensuring accuracy and timely processing.
• Collaborate with sales representatives to support account growth initiatives and dealer retention.
• Provide sales reps with price sheets, product information and account documentation.
• Help identify opportunities to improve dealer experience and support account growth initiatives.
• Support onboarding of new wholesale accounts and vendor setup processes.
• Support sales growth through operational excellence and proactive account support.

• Review/monitor daily open order report to ensure any late or at‑risk deliveries are handled promptly.
• Recommend replacement styles when items are cancelled, out of stock or unavailable upon order entry.
• Manage orders from receipt through fulfillment,…