Senior Client Advisor, Bal Harbour

Senior Client Advisor – Bal Harbour

We are currently looking for a Senior Client Advisor at our Bal Harbour location.

Senior Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients;
developing and nurturing meaningful and loyal client relationships through personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand‑crafted experience for the client to achieve the best sales performance; builds and maintains relationships with fellow advisors by instilling a sense of belonging and a positive,
forward‑thinking mindset
; and serves as a mentor to the team by proactively offering insights, reflections and experiences to colleagues.

• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices.
• Actively create a positive work environment through teamwork and collaboration.
• Assist operations team by maintaining stock of designated area on selling floor and in stock room.

• Transform each client experience into magical moments by creating a hand‑crafted experience and engaging in the selling ceremony.
• Cultivate a long‑term authentic bond with clients through personalized connection by making them feel the experience is truly about them.
• Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
• Promote cross‑selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database to connect with clients and maintain and develop relationships.

• Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
• Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes and ready‑to‑wear.
• Clearly understand company set KPI’s and exhibit the ability to identify strategies to enhance performance standards.
• Takes an aggregate approach to identify and recommend merchandise across all channels.

• A caring and intuitive Senior Client Advisor with a passion for style.
• Act first for the client and their experience, having an in‑depth knowledge of the desires, needs and expectations of luxury clients.
• Master the art of storytelling and the art of asking engaging questions.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of a second language preferred.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents; communicate effectively with customers, peers, and management; communicate on the telephone with proper etiquette.
• Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business; work as part of a team and take initiative independent of direct supervision.

• Regular and reliable attendance, normally 5-days a week.
• Full‑time schedule (37.5 hours); part‑time schedule (20‑29 hours per week).
• Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.

Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.