Cargo Account Manager - Operations; Miami Intradco Global Miami

Purpose of the Role

To manage all aspects of a Cargo charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling of flight operation to its completion.

To maximise business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making suitable profit for the company.

To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities.

Contribute towards innovative solutions, processes, product development that help keep Intradco Global at the forefront of specialized Live Animal logistics & other air cargo verticals.

• Communicate effectively with aircraft providers for offers.
• Negotiate with aircraft providers when necessary to procure best value for clients.
• Evaluate suitable commission schedule.
• Ensure timely offer with detailed and accurate information is provided for clients.
• Follow up regularly and work towards confirmation.
• Ensure all contracts, insurance, and regulatory matters are accurate, legally compliant and that company requirements are met.
• Verify the supplier contract in detail and ensure all terms comply with CF charter agreement.
• Issue a flight brief with all flight‑related information.
• Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions.
• Maintain and develop relationships with key clients and new business leads to maximise business opportunities and increase client loyalty.
• Ensure client is always kept informed of any development linked to specific bookings.
• Use initiative to identify new potential areas for business development.
• Provide support for sales activity for new business development.
• Cold‑call prospect clients to help build on our successful portfolio of existing clients.
• Operationally manage complex air charter, freight, and project movements, including but not limited to Automotive, Defense, Aid, Live Animal, Event logistics, Perishables, Foodstuffs, and other cool‑chain industries.
• Be the first point of contact for key clients to discuss, design and execute operational plans for their respective projects.
• Tailor existing operational processes and create standard operating procedures for IG/CF that will be implemented, followed and reviewed on a regular basis.
• Provide customs advice to both clients and the internal Intradco Global team for adherence to correct global customs protocols, including custom entries and management of stall/ULD logistics.
• Foster a highly collaborative, market‑focused approach, encouraging excellent intra‑team communication at all levels.
• Positively communicate cargo operations protocols and improvements with the team.

• Competitive salary
• Comprehensive benefits package
• Opportunity to join a global company and be part of a diverse international team
• Professional development and career opportunities
• Unlimited access to thousands of courses on Linked In Learning platform
• Contribution towards innovative solutions, processes and product development that keep Intradco Global at the forefront of specialized Live Animal logistics & other air cargo verticals.

Intradco Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.