Partner Success Manager

Partner Success Manager

As a Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long‑term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go‑to‑market, and product‑related issues.

Simultaneously, you will be an internal advocate for partners with Via by championing new products and capabilities to facilitate the expansion of each partner’s service size and scope.

• Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership.
• Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via.
• Build deep and trusting long‑term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation.
• Analyze daily, weekly, and long‑term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth.
• Negotiate multi‑year and highly complex contract renewals and service expansions to increase year‑on‑year revenue from each partnership.

• You have a minimum of 4+ years of relevant work experience, including client‑facing experience, such as consulting, consultative customer success, or success at a high‑growth company.
• You are an entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations.
• You are quantitatively inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
• You are a reliable, motivated self‑starter with a growth mentality. You enjoy fast‑paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
• You are an excellent team player; you’re a meaningful individual contributor and a mentor to others on your team. You view successes as a team effort and enjoy working with others.

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base Salary Range: $85,000 - $110,000.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401(k) matching.

Via is an equal opportunity employer.