Aviation Sales & Customer Development Specialist

Location:

Miami, FL, United States

The Aviation Sales & Customer Development Specialist is responsible for supporting customer relationships, preparing quotations, following up on RFQs, and coordinating communications with aviation customers and internal operational teams. This role requires strong communication skills, aviation industry familiarity, and the ability to support sales and customer development initiatives in a professional aviation environment.

• Prepare quotations and follow up on RFQs through customer portals, email communications, and aviation marketplaces
• Utilize aviation quoting platforms and marketplaces including ILS, Parts Base, The
  145, and similar systems
• Support customer relationship development, account management, and daily customer communications
• Assist with identifying and developing new sales opportunities and customer relationships
• Coordinate with Operations, Production, Quality, and Logistics teams regarding customer requirements, lead times, and status updates
• Maintain organized customer records, quotation tracking, and communication follow-up activities
• Support business development initiatives, trade shows, conferences, networking events, and customer visits as required
• Ensure professionalism, responsiveness, and strong customer support in all interactions
• Assist with identifying opportunities to improve quoting efficiency, customer service, and operational coordination
• Maintain confidentiality of customer and company information
• Other duties as assigned

• Communication – Communicates professionally and effectively with customers and internal teams
• Relationship Building – Develops and maintains strong customer relationships
• Dependability – Maintains reliability, accountability, and follow-through
• Initiative – Demonstrates self‑motivation and proactive problem‑solving
• Teamwork – Works collaboratively across operational and customer‑facing departments
• Work Quality – Maintains accuracy and professionalism in quoting and customer support activities
• Organization – Effectively manages multiple RFQs, follow‑ups, and priorities simultaneously
• Customer Service – Provides responsive and professional customer support in all interactions

• High School diploma or GED required
• Previous aviation, aerospace, MRO, technical sales, quoting, or customer support experience required
• Knowledge of FAA Part 145 operations and aviation terminology required
• Must be authorized to legally work in the United States
• Bilingual English/Spanish preferred
• Experience with aviation quoting systems such as ILS, Parts Base, or The
  145 preferred

• Strong customer service, communication, and relationship‑building skills
• Ability to prepare quotations, follow up on RFQs, and coordinate customer communications
• Familiarity with aviation quoting platforms and aviation marketplaces
• Strong organizational, multitasking, and follow‑up abilities
• Proficiency in Microsoft Office
• Ability to communicate professionally in English, both verbally and in writing
• Experience working with airlines, operators, MROs, brokers, or aviation customers preferred
• Familiarity with aircraft components, wheels & brakes, accessories, or repair management processes preferred
• Self‑starter mentality with the ability to independently learn and adapt in a fast‑paced environment
• Strong interest in long‑term professional growth within the aviation industry