Bdc Specialist

Location:

Ford of Kendall – Miami, FL 33157, Doral Automotive Group
Position: BDC Specialist
Department:
Sales

Reports to:

BDC Manager

BDC Associates will be responsible for handling all service internet chats, incoming appointment calls, confirming service appointments, and performing follow‑up for upcoming services. The Business Development Center (BDC) Associate is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service, and sales departments within the dealership.

• Gather accurate customer information to create a database for continual follow‑up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer and phone skills within our internet department to increase appointments, sales, and customer retention.
• Schedule solid appointments with customer call‑ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads, and service and parts customers.
• Adhere to Doral Auto Group phone scripts.
• Log all customer comments into the dealership’s CRM.
• Schedule follow‑up contact if no appointment is made in the Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on the appointment board in the Business Development Center.
• Re‑schedule "no-show" customer appointments.
• Follow‑up with sales or service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Comply with company policies and procedures.

• Ability to present information in a clear and professional manner.
• Ability to manage one’s own time effectively.
• Ability to type efficiently.
• Basic phone and computer skills.
• High school diploma or GED; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
• 18 years or older required.
• Acceptable driving record and a valid driver’s license in your state of residence necessary for select roles.