Café Relationship Manager, Center, Miami, FL

Key Responsibilities

• As one of the primary customer-facing positions in the Work Cafe, takes personal responsibility for achieving the Work Café customer satisfaction expectations and building customer loyalty.
• Identifies the financial needs of the customer. Educates and engages customers in conversations regarding their current and future financial needs and turns servicing requests and routine transactions into sales opportunities.
• Develops and deepens customer relationships through outbound sales activities.
• Proactively promotes and cross-sells products and services based on customer need: effectively utilizing sales, customer profiling and customer service skills to make contributions toward individual and team goals.
• Leverages and promotes Work Cafés services including but not limited to co-working, meeting facilities and events.
• Promotes Work Café programming and events proactively in the community through direct B2B engagement, and uses those relationships to inform and develop future offerings in the space.
• Is a digital expert and proactively encourages customers to embrace digital transformation by explaining the benefits of using the available alternative channels.
• Ensures error free and accurate completion of all customer requests including: account openings, loan applications, servicing requests, and routine bank transactions.
• When needed, and as dictated by Work Café traffic, processes routine customer banking transactions.
• Follows compliance and security procedures.

• Associate’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education
  - Required.

• 3+ Years Demonstrated success in outbound Calling and prospecting
  - Required.
• 2+ Years Financial Services Sales Position
  - Required.
• 2+ Years Business Banking Relationship Role
  - Preferred.
• Effectively develops and deepens customer relationships to optimize business opportunities.
• Ability to generate new business through prospecting and business development activities.
• Strong knowledge of Consumer and Business Banking products and services.
• Digital expert; the ability to promote digital engagement and proficiency with all customers and prospects.
• Displays a credible, trustworthy and professional image at all times.
• Ability to comply with policies and procedures.
• Proactive self-starter with strong attention to detail and problem solving abilities.
• Excellent interpersonal skills, with the ability to consult with customers and address concerns.
• Strong verbal and written communication skills.
• Extensive knowledge in all facets of relationship management.
• Fluent in Spanish preferred.

• No Certifications listed for this job.

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum: $38,250.00 USD

Maximum: $61,000.00 USD

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well‑being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () ()

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All…