Pro Services Manager

PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager.

Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge.

MAJOR RESPONSIBILITIES Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales.

Maintain current list of all prospects in electronic database as specified by company

Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management

Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts

Participate in trade associations, trade shows and assists in other promotional efforts

Analyze local market to identify market opportunities, prospective companies and associated buyers

Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects’ contract calendars, prepare reports on status of leads and other reports as required

Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant Make sales presentations to prospective customers

Solicit orders and process approved services to achieve sales goals

Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals

Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate

Enhance and maintain business development skills through participating in a variety of training programs as assigned MINIMUM ELIGIBILITY REQUIREMENTS Three years of outside sales experience (Retail industry preferred)
Demonstrated skills in the areas of sales and business development

Ability to analyze sales data, develop recommendations and solutions

Excellent planning, organizational and time management skills

Ability to interact effectively at all levels and across diverse cultures

Persuasive communication skills (oral and written) and be able to deliver “executive-level” presentations

Ability to be an effective team member and handle project assignments responsibly

Must possess excellent customer service skills and be results oriented

Ability to multi-task, meet deadlines, and work in a fast-paced environment

Travel daily throughout the assigned area to call on existing customers and prospect new customers to solicit business.

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
Frequent travel required including air and car travel

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

PHYSICAL/SENSORY REQUIREMENTS Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

NOTE:

All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included.…