Membership Sales Associate

General Summary

The Membership Specialist will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

This is a full‑time position reporting directly to the Assistant General Manager and the General Manager.

• Lead Generation & Appointment Booking:
  External marketing, promotions and prospecting are daily activities that require off‑site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. Internal marketing and prospecting, collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.
• Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
• Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.
• Guest Touring, Membership Presentations, & Personal Production:
  Present the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook. Tours should result in enrolling half of the guests that are seen on a membership (50% closing) and enrolling with personal training (25%). Use the company approved presentation when presenting membership options to non‑members. Ensure each new member meets a manager before completing the sales process and exiting the gym.
• Ensure Personal Sales Room Financial goals are met or exceeded each month. Write 30 New Membership Units (NMU’s) and 6 PT Units each month after the probation period of the first 3 months.
• Ensure Sales Drivers are held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
• Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.
• Customer Service:
  Follow up with members that have enrolled to ensure we are exceeding expectations. Provide the highest level of customer service possible when communicating and interacting with guests.
• Assist in maintaining a clean and operational facility.
• Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancellation.

Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialists must be available to work weekends and holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager.

Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory.

The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear.

Membership Specialists must record time worked while using the company check‑in system. They must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch within 5 hours and working off the clock is not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn it in to management.

The Membership Specialist will interact with club staff, including the Operations and Fitness Departments as well as the Membership Team. The Membership Specialist will also communicate with…