Sr. Director Acceptance

Job Description

The Senior Director of Acceptance will be an important member of the Caribbean and Central team and will be accountable for the success of our Acceptance Solutions in these markets. This role will specifically work with Country Managers, Product, and Value Added Services teams to communicate how Visa’s offerings solve the needs of Merchants, Acquirers, Payfacs, and other reseller partners. The Senior Director will drive this messaging through various channels (including direct client conversations), help refine our Acceptance strategy, intake and triage client needs, coordinate roadmaps, and share feedback on ongoing go‑to‑market efforts.

The selected candidate will bring strong organizational awareness and interpersonal skills to build fast rapport and credibility, as well as a technical background in payments that gives them a deep understanding of market and client pain points. The focus of the role is regional delivery of client‑relevant solutions, defining account strategies and aligning necessary resources to deliver account plans, while building strong client relationships.

This leader must have a solid grasp of commercial dynamics to generate sustained, scalable revenue streams. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• Closely partner with Regional and Global Acceptance Solutions leaders to set the product vision for Merchant, Acquirer, Payfac, and other reseller partners in the Latin American region and to deliver solutions on‑time aligned with our wider go‑to‑market campaigns.
• Support and deliver regional product roadmaps that extend Visa’s relevance beyond our core network assets. This includes:
  • Structure solutions to address challenges among regional Acceptance clients, with a focus on Merchant, Acquirer, Payfac, and other reseller partners.
  • Align regional priorities with the Objectives and Key Results for Visa’s Global Acceptance Solutions business.
  • Identify and inform the Regional and Global Acceptance Solutions product leaders of local market changes, client feedback, and product requirements.
  • Deliver best in class products and services that exceed client expectations.
• Partner with regional commercialization leaders to build, execute, and monitor go‑to‑market motions so Solutions are easy to sell, easy to buy and easy to implement. This includes:
  • Develop a Go‑To‑Market (GTM) strategy, which may include new products, bundles, or campaigns, based on local market needs.
  • Collaborate with key stakeholders including Country Managers, Account Executives and Client Services to execute the GTM strategy.
  • Structure client implementations built on Global guidance to ensure a seamless and effective rollout of new solutions.
  • Enable Visa and partner Sales channels.
  • Inform pricing guidelines with market intelligence, and
  • Partner with GTM, Commercialization, and Strategy teams to shape regionally relevant Sales narratives across client segments, which are tightly aligned with Product roadmaps.
• Architect client‑centric joint solutions including build, implementation, and post‑launch optimization:
  • Support selling teams in understanding clients’ business and technical needs and defining solutions to meet them.
  • Link Acceptance Solutions with other Visa products and solutions to provide greatest value to the client.
  • Collaborate with our pre‑sales technical team (Sales Engineering) to build effective internal and client‑facing demos.
  • Support the development of business cases to support prioritization efforts.
  • Serve as conduit for gathering client feedback, and synthesizing feedback for product requirement purposes to ensure “voice of the customer” is represented.
  • Safeguard data integrity and compliance with Visa Policies.

• 12 years of work experience with a bachelor’s degree; 10 years of work experience with an advanced degree (e.g., Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD.

• 10-15 years of experience with a bachelor’s degree or 10 years of experience with an advanced degree (e.g., Masters, MBA, JD, MD or PhD). MBA preferred.
• A deep understanding of the…