Senior Customer Success Manager for ; SaaS

Overview

Minderest is an AI‑powered Retail Pricing SaaS suite that helps enterprise retailers, brands, and marketplaces improve pricing execution through near real‑time data, actionable insights, and automation. It supports global pricing and business teams at scale and delivers measurable impact to customers worldwide.

• Build and maintain strong, long‑term relationships with strategic enterprise accounts across North America and LATAM.
• Guide clients through successful implementation and adoption of the platform, ensuring quick uptake and full platform understanding.
• Provide ongoing training, create educational materials and resources to optimize platform use.
• Organize and conduct workshops and executive training sessions to align growth opportunities with client objectives.
• Identify upsell and cross‑sell opportunities; develop and execute growth actions that drive revenue and customer success.
• Manage customer retention and account expansion, proactively addressing churn risk and resolving issues before they impact satisfaction.
• Prepare and present comprehensive reports on customer performance, using data analytics and business intelligence tools to inform executive decision making.
• Champion operational excellence by continuously improving processes and practices, ensuring the highest levels of service delivery and satisfaction.
• Maintain accurate records in CRM systems and contribute to workflow improvements.
• Collaborate with sales, marketing, operations, and product teams to provide a holistic customer experience and align efforts toward success.

• 2–3 years of experience in a Senior Customer Success, Account Manager, or related role, preferably in a SaaS environment.
• High‑level bilingual proficiency in English and Spanish.
• Comfortable using CRM and modern customer tools (Hub Spot preferred) and Google Suite.
• Excellent verbal and written communication skills, including presentation and webinar facilitation.
• Detail‑oriented with a focus on efficiency.
• Strong analytical skills and ability to use data to inform decisions.
• Ability to engage clients at all levels, including C‑suite.
• Experience collaborating effectively across multiple departments.
• Proactive, adaptable, and capable of working in a complex, dynamic environment.
• Experience implementing SaaS solutions and enthusiasm for technology.
• Negotiation and sales skills focused on results.
• Location:
  
  United States, East Coast (Florida preferred).

• Base salary range: $70,000 – $80,000, individually negotiated.
• Bonus potential tied to meeting departmental objectives.
• Full‑time permanent position.
• Health coverage through an individual self‑funded plan.
• Paid vacation and flexible work schedule.
• Annual professional development budget.
• Hybrid remote‑first environment.

• Background check and reference verification.
• Mandatory case study or role play focused on customer capabilities and strategic thinking.
• Interviews with VP of Customer Experience, Head of Customer Success, and People team.

• Work with industry leaders in retail, consumer electronics, beauty, and e‑commerce.
• Play an essential role in driving customer success across N. America and LATAM.
• Opportunities for ownership, mandate, and career progression.
• Collaborative, youthful, diverse, and global environment committed to excellence.

Minderest is committed to equal opportunities for everyone, where all individuals are welcome, valued, and respected. We mandate an inclusive environment for professional development.