Strategic Account Manager

Job Context

The Strategic Account Manager owns the long‑term success, retention, and commercial growth of the company’s largest and most complex enterprise client accounts. Acting as a trusted commercial advisor, the role focuses on building deep, multi‑stakeholder relationships at the executive level to align software solutions with overarching client business goals. The position holds high responsibility for managing renewal risks, mitigating revenue churn, and driving expansion opportunities across a high‑impact portfolio.

Operating with a high degree of autonomy, the role ensures strategic value delivery and complex problem resolution to maximize client net revenue retention.

• Drive the long‑term retention and commercial growth of a high‑value portfolio consisting of the company’s most complex enterprise client accounts.
• Establish and shape deep, multi‑stakeholder relationships at the executive level to anchor the business as a core strategic partner.
• Develop and execute comprehensive joint success plans that tie platform value directly to client financial and operational objectives.
• Lead structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathways.
• Own and mitigate portfolio renewal risk by accurately forecasting outcomes and coordinating cross‑functional mitigation frameworks.
• Influence portfolio expansion by identifying and driving upsell, cross‑sell, and advanced technology adoption initiatives.
• Manage complex, multi‑stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value.
• Champion the client’s voice internally by partnering with product and operational leadership to resolve complex systemic issues.
• Design replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health.
• Oversee the maintenance of high‑integrity commercial records, pipeline metrics, and data tracking to inform executive decision‑making.

• Executive presence with the ability to influence and persuade senior leadership and C‑suite stakeholders.
• Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes.
• Strong negotiation and contract management skills to navigate multi‑stakeholder commercial environments.
• Exceptional cross‑functional orchestration capabilities to align internal resources around client needs.
• Data‑driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities.
• Complete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS framework.
• Deep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structures.
• Understanding of net revenue retention strategies and proactive risk‑mitigation frameworks.

• Responsible Time Off
• Comprehensive medical, dental, and vision package with 100% employer‑paid options.
• Additional benefits including Health Savings Account, Flexible Spending Account, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Life Insurance, AD&D, and Disability Insurance available to purchase.
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App.
• 401(k)/Retirement Plan with 6% employer match.
• Generous Parental Leave Program.
• Paid Volunteer Leave Days.
• Public Holiday Exchange Scheme.
• Talent Referral Program – get rewarded for referring a friend to join our team.
• Diverse training and internal networking opportunities across all of our product lines.
• Opportunities for career progression and development.
• Service recognition awards.

Simpro, Aro Flo, Big Change & Clock Shark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non‑performance factor.