Delivery Specialist

Delivery Specialist – Job Overview

As a Delivery Specialist, you will guide clients through a high-touch, consultative/training experience as they select from some of the most iconic automobiles. Your ability to build trust, deliver expert product knowledge, and create lasting relationships will be key to your success. This role requires an individual with exceptional customer service skills, attention to detail, and technical proficiency. This is a fantastic opportunity to join an elite team, where there is plenty of room for growth in a fast-paced environment.

• Act as the initial point of contact and brand ambassador for all guests, delivering a welcoming and professional first impression.
• Serve as dedicated customer advocate and brand ambassador, playing a crucial role in shaping the client experience at the dealership.
• Act as a liaison between the clients and the respective in-store departments including Service, Sales, Parts and Loaner vehicles.
• Conduct tailored vehicle presentations and test drives that showcase advanced technology, performance capabilities, and premium features.
• Cultivate new opportunities through personalized outreach and by becoming a trusted local expert of the brand.
• Remain up to date on every model, trim, and incentive as a resource for clients and the team.
• Provide care through active anticipation of customer needs and personalized interactions including post-sale follow-up and assistance encouraging future business and referrals.
• Meet, greet, acknowledge and interact with every client on a daily basis with offering proper directions for sales or service.
• Offer and serve refreshments to all guests.
• Ensure consistent appearance of the concierge area.
• Assist customers with local recommendations on restaurants, activities, shopping locations, reservations, etc.
• Help management with inventory organization.
• Maintain a consistent professional appearance and demeanor.
• Demonstrate polished communication and interpersonal skills.
• Manage day-to-day customer needs and expectations as required.

• Intermediate skills with MSWord, Excel, and Outlook.
• High school diploma and/or completed commercial training with a focus on customer service.
• 2 to 5 years’ experience in customer service-oriented, luxury or hospitality industry such as 5-star hotels.
• Automotive industry experience preferred.
• Bilingual (English and Spanish) required.
• Ability to thrive in a fast-paced, performance-driven environment while delivering white-glove service.
• Aptitude in resolving issues with a customer-focused orientation, assertiveness and a very high degree of service awareness.
• Ability to take ownership of customers’ needs, multi-task, and time management.
• Must be authorized to work in the United States of America and possess a valid driver license.
• Must be able to pass all pre-employment requirements including background check, MVR, and drug screening.

Standing, walking, sitting and driving for extended periods of time. Ability to lift and carry up to 30 pounds.

Flexibility to work during the week and on Saturdays until 8pm.

• Medical, Dental, and Vision Insurance.
• Supplemental Benefits:
  Access to additional benefits such as accident insurance, critical illness insurance, and more.
• 401(k) Plan:
  Generous employer match and a range of investment options.
• Paid Time Off (PTO):
  Flexible PTO for personal time or illness.
• Paid vacation days.
• Paid holidays.
• Birthday Off: A paid day off to celebrate your special day.
• Closed Sundays: A day off every Sunday.
• Additional perks and benefits to enhance the overall employee experience.

We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We encourage applications from all qualified individuals, including those from historically underrepresented groups.

We are dedicated to providing a workplace that is free from harassment, discrimination, and retaliation. We value and promote a work environment that supports and rewards diverse perspectives, experiences, and ideas.