Customer Experience Specialist

Job Description Customer Experience Specialist

Company:
Awards Trophy World

Location:

Miami, FL

Job Type: Full-Time | In-person | Monday–Friday 8:30 AM–5:00 PM

Join a Team That Celebrates Success! Awards Trophy World has been a leader in recognition products in South Florida for over 60 years. From trophies and plaques to custom apparel and promotional items, we help people and businesses celebrate their biggest moments.

• Welcome customers into our showroom and help them explore product options
• Answer incoming phone calls and assist with orders
• Prepare accurate quotes and enter orders into our system
• Recommend related products to enhance the customer’s experience
• Build long-term relationships with recurring clients
• Keep the showroom neat, clean, and well-organized
• Collaborate with the sales team to meet monthly goals

• 2+ years of customer service or retail sales experience
• A warm, friendly, and professional attitude
• Excellent verbal communication and listening skills
• Fast learner, especially with new product catalogs and systems
• High attention to detail and organization
• Strong computer and order‑entry skills
• Bilingual (English/Spanish) is a plus!

• Competitive pay (based on experience)
• Performance bonuses
• Paid vacation and holidays
• Accident and disability insurance
• Friendly, respectful workplace culture
• No weekends – Monday to Friday, 8:30 AM to 5:00 PM

Awards Trophy World has been a leader in recognition products in South Florida for over 60 years. From trophies and plaques to custom apparel and promotional items, we help people and businesses celebrate their biggest moments.

Awards Trophy World has been a leader in recognition products in South Florida for over 60 years. From trophies and plaques to custom apparel and promotional items, we help people and businesses celebrate their biggest moments.