More jobs:
Bdc Specialist
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-08-22
Listing for:
Doral Automotive Group
Per diem
position Listed on 2026-08-22
Job specializations:
-
Sales
Customer Success Management, Appointment Setter/ Scheduler, Inside Sales, Sales Representative
Job Description & How to Apply Below
Doral Automotive Group
Job Description
PositionBDC Specialist Department Sales Reports ToBDC Manager Position SummaryBDC Associates will be responsible for handling all Service internet Chats, Incoming appointment calls as well as confirming service appointments and performing follow-up for upcoming services
The Business Development Center (BDC) Associate is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service, and sales departments within the dealership.
Position Responsibilities Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing and dealership and manufacturer events and promotions
Utilize computer & phone skills within our Internet department to increase appointments, sales, and customer retention
Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers
Agents must adhere to Doral Auto Group phone scripts
Log all customer comments into Dealership’s CRMSchedule follow-up contact if no appointment is made in Dealership Management System Confirm scheduled appointments with future customers
Post scheduled appointments on appointment board in the Business Development Center Re-schedule "no-show" customer appointments
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was Schedule future contact as needed
Maintain and update customer changes in database
Contact current customer base on current marketing incentives
Complies with Company policies and procedures
Position Requirements and Qualifications Ability to present information in a clear and professional manner
Ability to manage one's own time effectively
Ability to type efficiently
Basic & phone computer skills
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. 18 years or older required.
Acceptable driving record and a valid driver's license in your state of residence necessary for select roles
#J-18808-Ljbffr
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×