Sales, Customer Service, Admin & Operations Coordinator

Job Description

About AROAAROA Craft Yogurt is a small-batch artisanal food company based in Little Havana, Miami. We make fresh, cultured yogurt that tastes amazing and people love. We sell direct-to-consumer through weekly home delivery, at Farmers Markets across South Florida, and through wholesale partners like The Fresh Market and Milam's. We are a close-knit team that moves fast, cares about quality, and treats customers like family.

• Assist with wholesale account communication, inventory, and order follow-up
• Support outreach to existing and prospective retail partners
• Help track inventory reports and restock needs with store contacts
• Create and process orders for wholesale customers
• Manage invoice creation and ensure accuracy before sending
• Conduct in-person visits to high-value retail customers

• Respond to customer inquiries via email, phone, text, and social media
• Handle order issues, substitutions, and delivery questions
• Support quality control feedback and flavor/product questions
• Manage delivery logistics and customer support on delivery days

• Support Shopify order management and loyalty program administration
• Assist with data entry and light bookkeeping coordination
• Help keep weekly operational checklists on track
• Pack orders for customers
• Provide support for factory related tasks
• Plus other tasks as needed across sales, customer service, and admin/ops

• Strong written and verbal communication skills
• Comfortable with spreadsheets and learning new software (Shopify, Quick Books, Square)
• Detail-oriented and reliable with follow-through
• Bilingual (English/Spanish)
• Owns a vehicle
• Interest in food, small business, or CPG a plus — not required
• Self-starter who can work independently in a hybrid setup

• Hybrid — regular time at the Little Havana factory and in the field, with flexibility on remote days
• Weekly visits to Factory in Little Havana
• Regular in-person visits to high-value retail customers in the Miami area required
• Based in or near Miami preferred

Join a growing, mission-driven local food business at an exciting stage of expansion. You'll get exposure to every part of a small business — sales, ops, customer experience — and real room to grow as we do.