Showroom Manager

Cassina — Miami, United States (On-site)

• Develop and maintain relationships with clients, architects, interior designers, decorators, dealers, developers, and buyers.
• Develop new business opportunities and increase showroom traffic and sales.
• Drive showroom sales performance and achieve commercial objectives.
• Manage the sales pipeline, including leads, quotations, client visits, and follow-up.
• Provide sales forecasts and monitor opportunities through conversion.
• Build long-term client relationships and identify opportunities for repeat business.
• Partner with A&D and Sales leadership on strategic accounts and major projects.

• Guarantee a best-in-class luxury showroom experience and hospitality.
• Provide exceptional client service throughout the sales process.
• Ensure product displays and visual merchandising meet prescribed standards.
• Optimize showroom traffic, performance, and conversion.
• Organize and support showroom events and client activities.
• Collaborate with Marketing to increase showroom traffic and engagement.
• Ensure the showroom consistently reflects the quality and positioning of the Cassina brand.
• Lead, motivate, and develop the showroom team to achieve sales and service goals.
• Conduct regular business reviews using company KPI tools.
• Provide coaching and feedback to improve sales performance and conversion.
• Monitor individual and team performance and identify areas for improvement.
• Manage showroom staff coverage and schedules.
• Support onboarding and training of new sales staff.
• Foster a collaborative, accountable, and high-performing team culture.

• Ensure accurate and timely reporting through company systems and CRM tools.
• Maintain accurate sales, lead, quotation, client, and opportunity information.
• Expand and maintain the company client database through effective registration and profiling.
• Track showroom KPIs, sales activity, conversion, and business performance.
• Provide regular business updates and sales forecasts to leadership.
• Ensure showroom administration and reporting are completed accurately and efficiently.

• Develop strong knowledge of the Cassina collection, including products, materials, finishes, configurations, and customization options.
• Ensure the showroom team maintains strong product knowledge.
• Support product recommendations and identify opportunities to introduce complementary collections.
• Stay current on new products, collections, and brand initiatives.
• Communicate the design heritage, craftsmanship, and distinctive identity of Cassina to clients and industry professionals.

• Work closely with Sales, A&D, Marketing, Product, Customer Service, and other internal teams.
• Support client events, business activities, and brand initiatives.
• Ensure seamless follow-up and coordination on sales opportunities.
• Partner with leadership on initiatives to improve showroom performance and business development.

• 5+ years of relevant experience in luxury retail, premium furniture, interior design, architecture, hospitality, or a related industry.
• Experience managing a showroom, retail environment, or client-facing sales team.
• Proven sales and business-development experience.
• Experience working with architects, interior designers, decorators, dealers, developers, and/or high-net-worth clients.
• Strong understanding of luxury client service and relationship management.
• Experience with CRM, sales pipelines, KPIs, forecasting, and business reporting.
• Strong leadership, coaching, and team-management skills.
• Excellent organizational, communication, and interpersonal skills.
• Strong visual and aesthetic sensibility appropriate to a luxury design brand.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.

• Experience with luxury furniture, Italian design, or premium home furnishings.
• Existing relationships within the Miami architecture and design community
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• Experience with A&D firms, dealers, developers, hospitality, or contract furniture clients.
• Knowledge of high-end residential, hospitality, workplace, or contract furniture.
• Bachelor's degree in Business, Marketing, Interior Design, Architecture, or a related field.

Ability to drive showroom sales, develop new business, and achieve commercial objectives.

Professional, polished, and confident when interacting with luxury clients, designers, architects, and industry professionals.

Ability to inspire, coach, and develop a high-performing showroom team.

Proactive approach to building relationships, generating leads, and converting opportunities.

Strong understanding of luxury furniture and the ability to communicate the value, heritage, and design language of the Cassina collection.

Ability to manage sales activity, reporting, forecasting,…