Account Nephrology Representative

Account Nephrology Representative

Miami, FL

The Account Nephrology Representative (ANR) is a field-based sales role within Natera's Organ Health division, focused on supporting the growth and development of an assigned nephrology territory.

Territory:
Miami FL & Puerto Rico

The ANR partners closely with an Organ Health Specialist (OHS) to drive territory growth, strengthen customer relationships, expand market adoption, and support commercial execution across nephrology accounts. This role engages directly with nephrologists, clinic staff, and other key stakeholders to support the adoption and utilization of Renasight™ within the chronic kidney disease (CKD) community.

This is an excellent opportunity for a motivated, relationship-driven sales professional who is looking to build experience in healthcare, diagnostics, and nephrology sales while developing the skills needed to take on increased territory ownership over time.

Primary Responsibilities

• Partner with the Organ Health Specialist to execute territory plans and achieve overall sales objectives.
• Support sales activities designed to grow revenue and expand adoption across assigned nephrology accounts.
• Identify opportunities within existing and prospective accounts to increase customer engagement and utilization.
• Conduct consistent outreach and follow-up with nephrologists, clinic staff, and key decision-makers.
• Support new account development and onboarding to ensure a seamless customer experience.
• Develop a strong understanding of the territory, including key accounts, customers, market dynamics, and growth opportunities.
• Build and maintain strong relationships with healthcare providers, clinic personnel, and other key stakeholders.
• Serve as a day-to-day resource for provider offices, helping address account-related questions and support needs.
• Assist customers with documentation, order status, account questions, and other needs related to the customer experience.
• Coordinate meetings, follow-up communication, and ongoing engagement with provider offices.
• Monitor open customer requests and ensure timely follow-through and communication.
• Partner with internal teams, including Inside Sales, Customer Experience, Laboratory Operations, and other cross-functional partners, to resolve customer needs efficiently.
• Maintain accurate and timely documentation of account activity, customer interactions, and sales activity within CRM and internal systems.
• Help ensure a consistent, high-quality experience throughout the customer journey.
• Effectively utilize internal tools, reporting, and data to support territory planning and account prioritization.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in sales, account management, customer success, or a related customer-facing role.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills with strong attention to detail.
• Demonstrated ability to build relationships and effectively engage with customers.
• Ability to work independently while collaborating closely with a broader sales and cross-functional team.

Knowledge, Skills, and Abilities

• Thrive in a fast-paced, evolving environment and be comfortable navigating ambiguity.
• Be highly self-motivated, flexible, results-oriented, and driven to succeed.
• Demonstrate a strong sense of urgency and accountability.
• Think strategically while also being willing and able to execute tactically.
• Possess strong interpersonal skills and the ability to develop trusted customer relationships.
• Demonstrate excellent written and verbal communication skills with the ability to effectively engage both internal and external stakeholders.
• Effectively prioritize competing responsibilities and manage time across a dynamic territory.
• Be comfortable using data and reporting to identify opportunities, prioritize accounts, and support sales execution.
• Demonstrate the ability to quickly learn new products, clinical concepts, software, and reporting systems.
• Bring a growth mindset and a strong desire to develop within a healthcare sales organization.

The compensation package listed is for 1st year OTE, which are based on a wide array…