Showroom Manager

Cassina — Miami, United States (On-site)

• Develop and maintain relationships with clients, architects, interior designers, decorators, dealers, developers, and buyers.
• Develop new business opportunities and increase showroom traffic and sales.
• Drive showroom sales performance and achieve commercial objectives.
• Manage the sales pipeline, including leads, quotations, client visits, and follow-up.
• Provide sales forecasts and monitor opportunities through conversion.
• Build long-term client relationships and identify opportunities for repeat business.
• Partner with A&D and Sales leadership on strategic accounts and major projects.

• Guarantee a best-in-class luxury showroom experience and hospitality.
• Provide exceptional client service throughout the sales process.
• Ensure product displays and visual merchandising meet prescribed standards.
• Optimize showroom traffic, performance, and conversion.
• Organize and support showroom events and client activities.
• Collaborate with Marketing to increase showroom traffic and engagement.
• Ensure the showroom consistently reflects the quality and positioning of the Cassina brand.
• Lead, motivate, and develop the showroom team to achieve sales and service goals.
• Conduct regular business reviews using company KPI tools.
• Provide coaching and feedback to improve sales performance and conversion.
• Monitor individual and team performance and identify areas for improvement.
• Manage showroom staff coverage and schedules.
• Support onboarding and training of new sales staff.
• Foster a collaborative, accountable, and high-performing team culture.

• Ensure accurate and timely reporting through company systems and CRM tools.
• Maintain accurate sales, lead, quotation, client, and opportunity information.
• Expand and maintain the company client database through effective registration and profiling.
• Track showroom KPIs, sales activity, conversion, and business performance.
• Provide regular business updates and sales forecasts to leadership.
• Ensure showroom administration and reporting are completed accurately and efficiently.

• Develop strong knowledge of the Cassina collection, including products, materials, finishes, configurations, and customization options.
• Ensure the showroom team maintains strong product knowledge.
• Support product recommendations and identify opportunities to introduce complementary collections.
• Stay current on new products, collections, and brand initiatives.
• Communicate the design heritage, craftsmanship, and distinctive identity of Cassina to clients and industry professionals.

• Work closely with Sales, A&D, Marketing, Product, Customer Service, and other internal teams.
• Support client events, business activities, and brand initiatives.
• Ensure seamless follow-up and coordination on sales opportunities.
• Partner with leadership on initiatives to improve showroom performance and business development.

• 5+ years of relevant experience in luxury retail, premium furniture, interior design, architecture, hospitality, or a related industry.
• Experience managing a showroom, retail environment, or client-facing sales team.
• Proven sales and business-development experience.
• Experience working with architects, interior designers, decorators, dealers, developers, and/or high-net-worth clients.
• Strong understanding of luxury client service and relationship management.
• Experience with CRM, sales pipelines, KPIs, forecasting, and business reporting.
• Strong leadership, coaching, and team-management skills.
• Excellent organizational, communication, and interpersonal skills.
• Strong visual and aesthetic sensibility appropriate to a luxury design brand.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.

• Experience with luxury furniture, Italian design, or premium home furnishings.
• Existing relationships within the Miami architecture and design community
  .
• Experience with A&D firms, dealers, developers, hospitality, or contract furniture clients.
• Knowledge of high-end residential, hospitality, workplace, or contract furniture.
• Bachelor's degree in Business, Marketing, Interior Design, Architecture, or a related field.

Ability to drive showroom sales, develop new business, and achieve commercial objectives.

Professional, polished, and confident when interacting with luxury…