Security Officer; Part-Time | InterContinental Miami

Overview

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inter Continental Hotels & Resorts® aims for guests to feel special, cosmopolitan and In the Know.

We need you to help us achieve that experience:

Qualifications and Requirements:
High school diploma or equivalent, plus one year of security and safety experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

• Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to secure the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with the guests and employees.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
• Mathematical skills, including basic math, are used occasionally.

May be required to work nights, weekends, and/or holidays.

• Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime, threats and safety hazards, including but not limited to:
• Patrolling and inspecting assigned areas (public areas, meeting rooms, entrances, outside grounds); monitoring surveillance cameras; checking for unauthorized persons or vehicles; coordinating towing of vehicles; reporting and documenting actions
• Maintaining security procedures and audit/department logs (lost and found, valuables storage, key control, emergency procedures, health and safety procedures)
• Ensuring guest room doors are secured; assisting guests with room access and, if required, moving/removing guest possessions or inventory
• Escorting staff and guests to vehicles if requested
• Inspecting purses, packages or bags of employees as designated by management and verifying employee time cards
• Investigate loss and safety incidents involving guests or staff and comply with laws and hotel procedures to prevent or minimize loss from theft and other safety risks. This may include administering CPR and communicating with EMS/medical personnel as required; completing documented reports per company and hotel policies.
• Assist in training employees on current safety and security issues; inform management of hazardous situations; schedule preventative maintenance and repairs to security equipment; ensure equipment is ready for the following day's work.
• Record incident reports or information for police, fire agencies, Corporate Legal, Corporate Claims Management, insurers and outside attorneys to assist in case evaluation or defense.
• Respond promptly to guest-related incidents, questions, complaints and requests to ensure strong guest satisfaction.
• Promote teamwork and quality service through daily communication with other departments and key contacts including hotel staff, Corporate Hotel Management Group, Corporate Risk Management and Legal.
• Perform other duties as assigned, including handling deliveries during non-business hours.

The hourly pay rate for this role is $18.00 - $18.50. We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, 401(k), hotel discounts worldwide, and access to discount programs. We are committed to helping you be…