Lobby Security Concierge

Overview

The Lobby Security Concierge supports the safety, security, and daily operational flow of City National Bank of Florida's lobby and designated areas by serving as the first point of contact for employees and visitors. The role ensures a welcoming and professional environment while carrying out established procedures for visitor access, credential verification, and building-entry facilitation.

This position assists with lobby operations by monitoring activity, coordinating with CNB's Security Operations Center (SOC) or building security when concerns arise, and maintaining orderly lobby conditions. The role also provides administrative support for CNB's access-management processes, including preparing new-hire badges, documenting lobby-related issues in CNB systems, and supporting temporary access requests. Duties remain strictly procedural and do not include investigative or enforcement responsibilities.

• Serve as the primary point of contact for all visitors by processing check-ins, verifying and validating credentials, issuing temporary and visitor badges, coordinating with employee hosts, logging visitors, and ensuring their arrival to the appropriate departments, while maintaining professionalism, confidentiality, and a welcoming, customer-focused lobby presence.
• Oversee day-to-day lobby flow by monitoring visitor queues, facilitating package deliveries, maintaining an orderly and professional environment, and promptly notifying CNB’s SOC or building security of any safety, facility, or behavioral concerns.
• Support administrative components of CNB’s access-management program, including preparing new-hire badges, assisting with visitor logs, coordinating temporary access requests, and documenting lobby-related service issues through CNB’s ticketing systems.
• Monitors security-camera activity in the lobby and Banking Centers through the Bank’s camera network, including reviewing Banking Center ticket requests for footage.
• Performs administrative tasks related to the branch alarm system, including processing alarm notices, additions, changes, and removals.
• Performs site visits to Banking Centers and facilities to conduct routine security assessments (doors, vaults, alarms, cameras, etc.).
• Performs building-access tasks, including programming and issuing access badges to authorized and verified visitors.
• Supports the Bank’s access-management system by ensuring timely issuance of new-hire security access badges and new-hire employee IDs in advance of their first day, following strict standards for role-based access and timely decommissioning during separations.
• Maintains a clean, organized, and welcoming lobby environment.
• Coordinates with Departments to direct visitors to appropriate personnel.
• Keeps a detailed digital log of visitor activities in systems of record for security review and escalation as per procedures.
• Operates the camera system for  as needed.
• Immediately notifies SOC or building security of safety concerns in accordance with procedures.
• Follows periodic schedules to review cameras and other security equipment.
• Delivers exceptional client service while maintaining a vigilant and professional demeanor.
• Supports special events or meetings in the lobby with enhanced security measures as needed.
• Reports maintenance or safety issues that could impact security to the appropriate department using the ticketing system.
• Alerts SOC or building security when anomalies are noticed.
• Assists with access-badge requests, deliveries, and parking permits by verifying identities and authorization.
• Supports lobby project work as assigned.
• Escalates issues administratively to the Security Manager or Chief Security Officer.
• Supports successful security-access audits through timely and appropriate recordkeeping within the access-management program.
• Uses the Verkada security-system platform proficiently and on a daily basis to perform required camera monitoring, footage retrieval, and related security-record documentation in accordance with established procedures.
• Cross-trains and provides backup support for Security Analyst reporting tasks and related processes, and adheres to daily schedules to…