Director of Security at Kimpton Hotels & Restaurants Miami, FL

What You'll Do

The Security Manager will perform all supervisory, training, and operations functions of the Loss Prevention Department. The candidate will also be responsible for the protection of guest and company property, employee and guest safety, and accident and fire protection response.

• Maintain logs, certifications and documents required by law and standard operating procedures.
• Train staff in established emergency procedures and implement accident and fire prevention procedures.
• Ensure guest and employee satisfaction while achieving the operating budget.
• Collaborate with the Director of Safety and Security on ways to continually improve departmental performance.
• Comply with policies on proper investigative procedures for loss of property assets.
• Maintain accurate documentation of property patrols.
• Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.
• Strive to improve service performance.
• Supervise Security staff to optimally monitor and protect property assets.
• Communicate critical information to Security & Safety officers based on knowledge gained at pre and post‑convention meetings.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Identify developmental needs of others and provide mentoring.
• Provide mentorship and direction to direct reports, including setting performance standards and monitoring performance.
• Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers or guests.
• Serve as a role model to demonstrate appropriate behaviors.
• Handle guest problems and complaints effectively.
• Report all employee accidents and guest liability incidents in a timely manner.

• 3+ years of related experience, particularly in the understanding of safety protocols and local law requirements.
• Bachelor's Degree in Hospitality Management, Business Management, or related field preferred.
• Strong organizational, task‑management, employee relations, leadership, problem resolution and creativity skills.
• Ambitious with the ability to lead in the workplace.
• Ability to manage difficult situations with guests if and when they arise.
• Flexible schedule, able to work evenings, weekends, and holidays.

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, and gender identities. For our complete EEO policy, please visit our website.