Loss Prevention Investigator

OnTrac is hiring a Loss Prevention Investigator!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast‑paced environment, and excel at problem‑solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same‑day and next‑day delivery services in the U.S. for premier e‑commerce and product‑supply businesses, including five of the largest retailers in the U.S.

Location: New York, Philadelphia, Atlanta, Miami, Detroit (preferred)

Salary: $84,000–$126,000

The Loss Prevention Investigator Senior Specialist conducts in‑depth investigations into internal theft, fraud, and policy violations, with a strong focus on employee‑related shrinkage. This role partners closely with HR, Operations Leadership, and Security teams to gather evidence, conduct interviews, and ensure all investigations comply with company standards and legal requirements. It supports organizational integrity by driving accurate investigations, recommending preventive measures, and reinforcing loss prevention policies.

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program – Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program & a safe and clean work environment

• Bachelor’s degree or equivalent experience
• 5+ years of relevant experience in investigations, loss prevention, or a related field
• Deep understanding of industry principles and terminology
• Working knowledge of standard office software and technologies
• Ability to ensure adherence to regulatory requirements and company security protocols during investigations
• Willingness to travel up to 25%

• Investigate suspected employee theft, fraud, and misconduct within the warehouse environment.
• Collect and analyze evidence including transaction data, shipping records, surveillance footage, and witness statements.
• Conduct interviews with employees and witnesses in accordance with company policies and legal guidelines.
• Prepare detailed investigation reports and present findings to HR and management for action.
• Collaborate with HR on disciplinary measures and termination processes when necessary.
• Maintain accurate documentation of investigative activities and ensure alignment with audit and compliance requirements.
• Recommend preventive measures and process improvements to reduce internal theft opportunities.
• Assist in training supervisors and employees on loss prevention policies, ethical practices, and security protocols.

• Communicate clearly and professionally, maintaining credibility with employees, leadership, and cross‑functional partners.
• Collaborate effectively within a team environment, partnering with HR, Operations, and Security to drive resolution.
• Operate effectively in fast‑paced environments, prioritizing tasks while maintaining accuracy and attention to detail.
• Apply judgment to solve problems with limited information, adapting existing methods to determine the best course of action.
• Work independently with strong ownership, driving investigations forward while aligning with key review milestones.

OnTrac is proud to be an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.