Door Host

Overview

Sparrow Italia is a modern Italian restaurant that embodies European sophistication with locations in Mayfair, London and Wynwood, Miami. The concept features Italian and Mediterranean inspired classics with creative twists, handcrafted pastas, rustic pizzas and wood-fired creations, and a seasonal, artfully presented mixology program rooted in the flavors of Italy.

As a Security Host/Hostess, the main goal is to provide a safe and secure environment that enables guests, staff, and vendors to experience Sparrow Italia Miami’s high-energy, fine-dining experience.

• Perform protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property.
• As a first responder, be trained in Infant, Child, and Adult CPR, AED, Stop the Bleed, and fire extinguisher procedures to respond to emergencies as needed.
• Conduct interior and exterior restaurant patrols to identify undesired conditions.
• Evaluate situations quickly and make logical decisions while maintaining a calm demeanor.
• Conduct investigations, including scene evaluation and interviewing complainants and witnesses, coordinating with the correct personnel to assist with the investigation.
• Documentation and report writing.
• Maintain order in the restaurant while attending to the needs of guests, staff, and vendors.
• Assist in safety controls for performance aspects taking place inside the venue.
• Coordinate expedient response to emergency conditions such as fire alarms, safety hazards, and threats to life and/or property in a calm, rational, persuasive manner.
• Handle violations of restaurant policy, civil laws, and undesired conduct.
• Respond to security and emergency situations and prioritize work in a timely manner.
• Provide accurate information to guests, staff, and vendors seeking directions and hours of operation.
• Receive, record and secure found property and respond to guest inquiries for lost property.
• Escort staff and guests to parking areas as required.
• Perform other duties and responsibilities as assigned.

• Must be at least 21 years of age.
• Valid state security credentials/license.
• Excellent communication skills.
• Well-groomed appearance.
• Two years of experience in a position with direct guest contact.
• Strong verbal, written and technology skills.
• Keyboarding skills of 25 WPM.
• Investigation skills.
• General clerical duties using Microsoft Office and site-specific programs.
• Ability to work and stand inside and outside, sometimes in excessive heat or cold (location dependent).
• Strong observation skills with attention to detail for the entire shift.
• Ability to work independently.
• Physical ability to lift and carry up to 60 lbs and to push/pull up to 150 lbs.
• Must be able to speak, read, and write English.

• Associate degree or higher.
• Experience as a first responder or related experience aligned with day-to-day operations.
• Hospitality security guard/officer experience.
• High-end customer service experience.
• Basic training from military service.
• Loss Prevention and/or Plain Clothes Operatives experience.
• Experience in high-pressure situations such as EMS, Firefighting, or related roles.
• High school diploma or equivalent.

Full availability is required seven days per week, including early mornings, evenings, overnight shifts, weekends, and holidays.

We use E-Verify to confirm U.S. employment eligibility.

Compensation:
To be discussed.