Loss Prevention Officer

Overview

Loss Prevention Officer – Novotel Miami Brickell, Miami, United States. Brand: ACCOR. Category:
Security.

Purpose:

To ensure that the hotel guests, heartists, and hotel property are maintained in a safe and secure environment. Respond to people's needs, accidents, incidents in a fast and efficient manner to degrease losses and increase safety and wellness. Accurately reporting all incidents and actions taken in the shift.

Reports to the Director of Engineering and Loss Prevention.

• Perform security rounds of the hotel including restaurant, all lobby areas and the heartists entrance and garage, penthouse, banquet rooms, pool deck, all guest floors, executive offices, service levels (heart of the house areas), outside areas (sidewalks, front and back of the hotel), loading dock, and any location requiring special attention as frequently as possible.
• Write workers' compensation incident reports and take appropriate actions for medical situations and emergencies.
• Handle, log, and store lost and found items; respond to guest requests about lost and found.
• Respond immediately to emergency incidents and security requests as assigned.
• Ensure maximum guest, heartists, and hotel safety and security; enforce hotel policies and procedures with courtesy, tact, and firmness.
• Report all activities during each shift in writing, deliver oral reports and emergency notifications as directed.
• Perform duties assigned by the Director of Rooms, Loss Prevention Manager, Loss Prevention Supervisors, and any Executive Committee member or Department Manager.
• Create and maintain the highest standards of safety and security, maintaining a professional attitude and appearance.
• Check staff leaving and entering the hotel, collect package passes, inspect parcels, monitor security of deliveries, confiscate unauthorized parcels, and notify the relevant managers.
• Check all visitor IDs, vendors, applicants, escort them to the appropriate location, and notify department heads for non‑staff entry. Maintain visitor log and issue passes.
• Enforce package pass policy, staff entrance and parking policy, and distribute staff documents or messages as necessary.
• Submit end‑of‑shift reports; maintain shift, lost and found, and laundry logs.
• Secure special events areas as required by management.
• Perform clerical tasks for the Loss Prevention Department: filing, processing work orders, ordering supplies, maintaining schedules, posting bulletin board information, cleaning, and organizing office areas.
• Protect the hotel from the admission of undesirables and others not conducting legitimate business within the premises.
• Conduct locker room inspections.
• Perform a deep (DETX) patrol of all hotel areas and monitor life and safety systems, including fire panels and cameras.
• Conduct investigations as needed and respond to police officials, including the fire department.
• Execute all emergency protocols.

Flexibility to work different shifts, including overnight, as business needs require.

• Ability to read, write, and speak in English;
  Spanish language skills a plus.

Telephone, pen/pencil, computer, printer, file folders, filing cabinet, radios, cameras, lift jack, dolly, hand truck, first aid equipment.

Interior of the hotel, all areas exposed to extreme temperatures. Exterior of the hotel, exposure to weather conditions. Exposure to hazardous chemicals. Must be able to lift 50 pounds, bend, stand, walk.

All your information will be kept confidential according to EEO guidelines.