Front Desk Supervisor

Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detail oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems;

and accurately maintains daily logs, records, and forms.

• Oversees and schedules all Front Desk staff for the building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs and incident reports for the Manager’s review.
• Works closely with the Front Desk Coordinator and assists the Coordinator to fill shifts when needed.
• Provides training for all new hires assigned to the property.
• Forwards vacation and day off requests to Front Desk Coordinator for approval.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Helps Property Manager with any special requests, such as administrative work, mailings, etc.
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System and responds to emergency situations in a timely and efficient manner within hours of notification.
• Monitors and controls Electronic Security Control Systems and access to the building.
• Maintains daily logs, records, and forms.
• Resolves and follows up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on‑site property manager.
• Follows safety procedures and maintains a safe work environment.

• High school diploma or equivalency preferred; college-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Command of information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency desirable.
• Strong customer service, communication, and interpersonal skills required.
• Ability to navigate the property/building quickly and easily as required to meet job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies and callouts in a timely manner.
• Communicate, receive, and exchange ideas and information by means of spoken and written word.

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.

Tuesday – Saturday, 11:00 am to 7:00 pm.

Compensation: $23 per hour.

As a full‑time non‑exempt associate, you will be eligible for a comprehensive benefits package that may include medical, dental, vision, paid time off, holidays, and a 401(k) with company match. Occasional travel may be required for training and other company functions.