Security Officer - Dispatcher; H

Core Job Summary

The Security Officer-Dispatcher patrols assigned property and grounds to ensure the safety of building occupants and safeguard institutional property. Additionally, the Security Officer-Dispatcher provides assistance to individuals that are on University grounds in the event of an emergency.

• Notifies local police department when backup is necessary.
• Inspects building, equipment, and access points.
• Permits entry of allowed personnel after verifying identity.
• Informs violators of policy and procedures and restrains trespassers.
• Controls traffic by directing drivers.
• Checks surveillance cameras periodically to identify disruptions or unlawful acts.
• Submits reports of surveillance activity and unusual occurrences.
• Secures all exits, doors, and windows after end of operations.
• Investigates people for suspicious activity or possessions.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

• Patrols hospitals, buildings, grounds and associated areas to prevent, investigate and document arson, theft, vandalism and any other criminal activity.
• Monitors and responds to security, fire and environmental alarms. Assist in follow-up as necessary.
• Responds to emergency calls for assistance and disasters.
• Investigates unusual incidents reported by UM staff, visitors, physicians and patients.
• Provides excellent customer service to patients, families, visitors and staff.
• Maintain a safe and secure environment.
• Normal duties require extensive walking, standing, and/or running.
• Responds to and resolve problems, disputes and unusual circumstances as necessary.
• Handles disruptive individuals with good verbal intervention techniques. Combative individuals may require physical intervention.
• Assist with traffic control as necessary.
• Completes reports and incident documentation as necessary. Reports must be easy to read and accurate.
• Controls evidence, valuables, and lost/found items as necessary.
• Operates UM vehicles in accordance with the rules and regulations of the University of Miami.
• Works in an independent atmosphere with minimal supervision and high public contact.
• Completes all mandatory training programs.
• Other duties as assigned.

Minimum 1 year of relevant experience.

• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to the University’s core values.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in computer software (i.e. Microsoft Office).
• Must be punctual, dependable and flexible.
• Excellent customer service skills required to handle all levels of personnel, patients, and visitors.
• Must possess excellent oral and written communication skills in English.
• Ability to operate a motor vehicle.
• Valid State of Florida driver’s license.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Job Status:
Full time

Employee Type:
Staff

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.