Loss Prevention Officer (Full-Time) | InterContinental Miami Dowtown

About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Your day to day: As a Loss Prevention Officer, you will perform hotel security duties and procedures to ensure the safety and security of guests, employees, and the property as well as its assets.

• Perform daily inspections and ensure compliance of hotel security and safety requirements and procedures to protect property, employees, and guests against theft, crime, threats, and safety hazards.
• Investigate loss and safety incidents involving guests, employees, and/or hotel property, comply with regulations and hotel procedures to prevent or minimize loss and address incidents such as theft, noise complaints, assault, food poisoning, intoxication, and other safety hazards.
• Assist in training employees on current safety and security issues to ensure compliance with company policies; inform management of hazardous situations, emergencies or threats; schedule preventative maintenance for security equipment.
• Record incident reports for police, fire agencies, legal, claims, insurance and outside attorneys as needed.
• Respond promptly to all guest‑related incidents, questions, complaints, and requests to ensure strong guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned, such as handling deliveries during non‑business hours.
• Patrol and inspect assigned areas, monitor surveillance cameras, check for unauthorized persons or vehicles, and coordinate towing, unlock doors, identify fire and safety hazards, document all actions.
• Maintain security procedures and audit logs for lost and found, key control, emergency procedures, health and safety hazard procedures for all employees and guests.
• Ensure all guest room doors are secured and assist guests with room access and moving or removing guest possessions if required.
• Escort staff and guests to cars when requested.
• Inspect employee bags or purses when designated by management and keep accurate employee time cards.

• High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience.
• Must speak fluent English; other languages preferred.
• Physical ability to carry, lift, push, or pull items weighing up to 100 pounds and stand, move, bend, stoop, and kneel frequently.
• Strong communication, problem‑solving, reasoning, motivation, organization, and training skills.
• Knowledge of local laws, investigation methods, OSHA requirements, fire codes, and life safety codes.
• Certification as a Security Officer, Law Enforcement Officer, Certified CPR, First Aid instructor, or similar training highly desired.
• May be required to work nights, weekends, and holidays.

The hourly pay rate for this role is $19.50 - $20.00.

Benefits: paid time off, medical/dental/vision insurance, 401(k), hotel discounts worldwide, and a variety of discount programs. We also provide a supportive team environment.

IHG is an equal opportunity employer:
Minorities, Females, Veterans, Disabled.