ATM Technician

About Brink's

The Brink’s Company (NYSE:

BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our network serves customers in more than 100 countries.

This position includes working in all aspects of ATM operations, programming, assembly, repair, cash loading and installation. The individual will need to be detail oriented, have excellent customer service skills, and possess experience in one or more areas of ATM service and/or cash operations. The role is fast‑paced and dynamic, requiring passion, flexibility, and a proactive attitude.

• Make on‑site visits to locations to repair or install ATM equipment.
• Program ATMs unassisted or with assistance from Technical Support.
• Repair and test ATM parts.
• Install, repair or replace ATM signage in customer locations.
• Document activities within the PAI system.
• Perform preventative maintenance on ATMs as assigned.
• Manage parts inventory on the assigned service vehicle.
• Work with branch lead to manage all parts inventory.
• Help loaders and technicians with problem solving and solutions via in‑person training, phone calls, and emails.
• Coordinate with manager or project team to arrange installs and meet deadlines.
• Email pictures and needed information to manager or project team.
• Load ATMs and run a route if shorthanded or when an emergency load is requested.
• Assign service tickets and coordinate technicians with service calls.
• Be knowledgeable of ATMs and their working parts.
• Drive vehicles from a minimum of five days per week, in accordance with assigned service calls.
• Perform other field and service work as business needs present themselves within the scope of practice.

• Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers.
• Functional / Technical Skills – Possesses the functional and technical knowledge and skills to perform the job at a high level of accomplishment.
• Integrity and Trust – Trusted, truthful, and maintains confidences while admitting mistakes.
• Interpersonal Savvy – Relates well to all kinds of people inside and outside the organization.
• Learning on the Fly – Quickly learns new problems, is a versatile learner, and experiments to find solutions.
• Perseverance – Pursues tasks with energy and drive, finishing before giving up.
• Problem Solving – Uses rigorous logic and methods to solve difficult problems and generate effective solutions.
• Situational Awareness – Aware of surroundings and potential threats to health and safety.
• Time Management – Uses time effectively and efficiently to prioritize important tasks.

• High School diploma or equivalent required.
• At least two years of experience working on ATM machines.
• Must be at least 21 years of age.
• Ability to prioritize and complete assignments in a timely and accurate manner.
• Clean driving record and a valid driver’s license.
• Demonstrated ability to maintain confidentiality related to sensitive information.
• Willingness to work some overtime, weekends, and holidays if needed.
• Experience with ATMs preferred.

Knowledge of Microsoft Suite (Outlook, Word, Excel). Working knowledge of PAI Reports is a plus. Ability to use a mobile device for reporting activity during the day.

This work is performed on the road at different locations. The environment can be distracting due to noise and constant movement around job sites. The technician must be able to bend, reach overhead, and lift or move up to 250lbs with assistance from a hand‑dolly.

The employee is not responsible for supervising other positions but will be called on to help other employees with less experience and guide them through problem solving.

Brink’s is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, veteran status, sexual orientation, gender identity, genetic information, age, or any other characteristic protected by law. Brink’s is committed to providing a drug‑free workplace.