Appliance Service Technician - Miami, Florida

We are seeking a dynamic, proactive, technically oriented, and customer-focused individual to join our team as a Appliance
Service Technician
. The successful candidate will play an important role in serving our customers by providing elevated services and support during the service steps of their journey with our products and services.

• Provide on-site (customer homes) high-quality repair services, maintenance, installations, and pre-installation visits
• Effectively diagnose appliance problems and provide repair, installing new parts
• Evaluate parts breakdown (Exploded View) to order parts via Spare Parts Department
• Control spare parts truck stock
• Maintain complete service job reports, fulfilling all Corporate Guidelines, for all jobs provided
• Work with our customer service team to schedule services and close all jobs scheduled
• Create technical reports for specific cases whenever required by management
• Participate in Corporate and Manufacturers in-person Trainings (locally or internationally) twice a year
• Participate in Corporate and Manufacturers’ virtual Trainings whenever required by management
• Keep the NPS personal score of a minimum of +38
• Report to the Subsidiary Service Manager, following all guidelines required for this position

• Proven 3+ years’ experience with household appliance repairs with field experience
• Experience with High-End and Luxury Appliances is preferred
• Sealed System experience on domestic refrigeration is a plus.
• Ability to diagnose electronic and electrical systems and to read, interpret and utilize Electrical diagrams, technical documents and service manuals.
• Knowledgeable about electrical and electronic circuits
• Technical degree in mechanics, electronics or refrigeration.
• Residential Appliance Technician Certification (Nastic) or General Electrician License is preferred but not required.
• Need a valid driver’s license and clean driving history.

• Drive for 2+ hours/day
• Lift up to 50lbs
• Constant bending, kneeling
• Standing for long periods of time (8+ hours)
• English bilingual proficiency – mandatory
• Spanish and/or Portuguese bilingual proficiency – preferred

• Health, Vision, and Dental Insurance
• Great working environment
• 401k
• Paid Vacation and Sick Time
• Uniforms
• Safety Equipment