Installation Success Coordinator

Installation Success Coordinator

Where We Put Fans First – Every Time.

At Air On Demand, we don't just install air conditioners — we create raving fans.

We are a family-owned HVAC company serving South Dade since 2002.

We are growing and looking for a high-level Installation Success Coordinator who thrives on organization, communication, and delivering an exceptional customer experience from start to finish.

This is NOT just a scheduling role. This is the heartbeat between our customers and our install team.

You are the quarterback of the installation process.

From the moment a customer says "Yes" to a new system, you ensure:

• The project is scheduled smoothly
• Permits are handled properly
• Materials are ready
• Paperwork is flawless
• The customer feels confident and cared for
• Nothing falls through the cracks

You turn installs into 5-star experiences.

Project Coordination

• Schedule installation dates with customers
• Coordinate install crews and job timelines
• Confirm equipment availability and materials
• Track job progress and completion

Permits & Compliance

• Obtain and track required permits
• Coordinate inspections
• Ensure paperwork is accurate and complete

Administrative Excellence

• Complete before & after job documentation
• Process invoicing and closeout paperwork
• Register equipment warranties
• Submit manufacturer rebates
• Ensure maintenance plan enrollments are completed

Inventory & Materials

• Coordinate equipment and material ordering
• Track job-specific inventory
• Communicate with vendors as needed
• Ensure install crews have everything required

Customer Concierge

• Proactive communication before, during & after installation
• Set expectations clearly
• Follow up after install to ensure satisfaction
• Help create raving fans and 5-star reviews

• HVAC industry experience (strongly preferred)
• Service Titan experience (highly preferred)
• Permit Processing experience (highly preferred)
• Strong organizational skills
• Excellent communication skills (phone, text, email)
• Ability to juggle multiple projects at once
• Detail-oriented and process-driven
• Calm under pressure
• Positive, solutions-focused mindset

• You believe details matter
• You enjoy serving customers
• You take pride in doing things the right way
• You want to be part of a growing, values-driven, family-oriented company
• You believe in "Fans First" culture

• Competitive hourly pay (based on experience), + performance bonus
• Vacation - Holiday Pay & other benefits
• Supportive team environment
• Company that values integrity and doing the right thing
• Opportunity to help shape systems and processes

We've proudly served South Dade homeowners for over 20 years. We believe in:

Doing the right thing Serving our community Supporting our team Creating raving fans

If you want more than just a job… If you want to help build something meaningful…

We'd love to meet you.