Services Engineer

• Execute jobs in line with defined standard operating procedures
• Achieve field performance (TTS, FTFR and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of Technogym equipment
• Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
• Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
• Properly manage service reports
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
• Contact customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

• 3-5 years' experience in a similar role
• Diploma / Degree in Electronics & communications or similar
• Mechanical / electronic engineering skills
• Ability to troubleshoot, test, repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Management of service orders
• Repair business expertise
• Management of client requests and complaints
• Transparency, intellectually open mind and aptitude for teamwork

Demonstrates expertise in troubleshooting, testing, and servicing technical equipment, with a strong focus on managing service orders and maintaining inventory accuracy. Possesses a solid foundation in electronics and communications, complemented by effective customer communication and teamwork skills.

• Troubleshooting Technical Equipment
• Service Order Management
• Electronics & Communications Degree
• Repair Business Expertise
• Inventory Record Accuracy

• Troubleshooting
• Testing
• Repairing
• Servicing Technical Equipment
• Mechanical Engineering Skills
• Electronic Engineering Skills
• IT Networking Knowledge
• Mobile Tools Proficiency
• Root Cause Analysis
• Service Data Reporting

• Teamwork
• Transparency
• Intellectual Openness
• Customer Communication
• Problem Escalation

• Standard Operating Procedures
• Health & Safety Legislation
• Field Performance Metrics
• Client Requests Management
• Feedback Process Participation

• Mobile Applications
• Service Management Software