Field Technical Operations Manager II

• Location:
  
  Based in Miami, FL, with up to 75% field travel
• Salary Range: $72,000 - $85,000 per year

• Job Type: Full-time
• Location:
  
  Based in Miami, FL, with up to 75% field travel
• Salary Range: $72,000 - $85,000 per year

Are you a seasoned technical leader who thrives in the field?

We’re hiring a Field Technical Operations Manager on behalf of a dynamic, supportive, and family-run organization based in Miami.

If you’re ready to lead installation and service projects at top-tier client sites—and want to advance your career in an organization that values relationships, professionalism, and fun—this role is for you!

Our client is a leading security technology integrator serving clients across the United States, Canada, and Latin America. They specialize in delivering advanced security solutions to ultra-high-end luxury retailers, Fortune 500 companies, government buildings, and educational institutions. They blend cutting-edge innovation with a people-first culture that values relationships, professionalism, and teamwork. As a proud family-owned business, they foster a supportive environment built on trust and collaboration, combining hard work with a bit of fun along the way.

In this hands-on leadership role, you will serve as the primary technical expert in the field, taking responsibility for field-based operations on security systems projects - overseeing installations, commissioning, troubleshooting, and emergency response across diverse commercial and institutional environments. You will manage field technicians, supervise subcontractors, ensure project execution, and provide client support that surpasses expectations.

Frequent travel is required, up to 75% domestically within the US and internationally to Canada, Mexico, and Latin America.

• Manage and execute security system projects, including but not limited to installations, maintenance, and emergency response for intrusion, access control, video surveillance, and fire/life safety systems.
• Configure and troubleshoot security system issues to ensure rapid resolution and minimize downtime.
• Implement technical solutions to enhance efficiency and service delivery quality, ensuring alignment with company objectives.
• Lead the coordination efforts among field technicians, subcontractors, and clients to ensure operational smoothness.
• Conduct regular site visits and inspections to assess operations and ensure compliance with safety protocols.
• Create and manage technical documentation, reports, and system drawings.
• Provide client training, walkthroughs, and post-installation support.
• Maintain accurate time logs, manage inventory, and support field logistics.
• Train and mentor field staff on technical processes, equipment, and best practices.
• As needed, assist in budget planning for field operations and manage expenditures effectively.
• Keep up with industry advancements and new technologies to incorporate into technical solutions.

• Over four years of experience in electronic security or low-voltage systems.
• Bachelor’s degree in Engineering, Electronics, or related field, or equivalent hands-on experience.
• Proficiency with systems like Honeywell, Bosch, Lenel, Genetec, Axis, i-PRO, HID, Mercury.
• Field certifications preferred: BASA, Genetec, Bosch, Axis, i-PRO.
• Working knowledge of IP devices, firmware updates, and diagnostic tools.
• Ability to read architectural drawings, wiring diagrams, and network layouts.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to effectively manage multiple projects simultaneously.
• Proficient in the use of technical software and project management tools (Excel, Outlook, project tracking apps, mobile tools).
• Bilingual (English/Spanish) is a plus.

• Up to 75% travel, including overnight site visits within the US and abroad (Canada, Mexico, and LATAM).
• Must be available for emergency calls, weekend work, and occasional holidays.
• Physical demands: lifting up to 50 lbs, climbing ladders, navigating construction…