Family Self Sufficiency Coordinator

DUTIES AND RESPONSIBILITIES

The FSS Coordinator is responsible for planning, developing, implementing, maintaining, evaluating and overseeing programs designed to increase the economic self‑sufficiency of low‑income families to reduce their need for subsidized programs and services.

• Determine the most appropriate agencies to provide services for Family Self‑Sufficiency program participants.
• Process resident Family Self‑Sufficiency applications, screen applicants and determine eligibility.
• Establish and maintain contact with community agencies that provide services and support to Family Self‑Sufficiency program.
• Establish procedures for recruitment and selection of Family Self‑Sufficiency program participants.
• Coordinate the Newark Housing Authority efforts to make families self‑sufficient with social, community and other agencies that provide assistance to the Family Self‑Sufficiency program.
• Organize agenda and participate in meetings that provide residents information on the Family Self‑Sufficiency program.
• Conduct orientation to inform interested and selected participants about Family Self‑Sufficiency program goals and objectives.
• Conduct one‑on‑one interviews with Family Self‑Sufficiency participants, prepare contracts, prepare needs assessment, and make referrals.
• Coordinate services needed by individual Family Self‑Sufficiency participants, provide counseling and monitor family compliance with participation contract.
• Perform initial and periodic re‑examinations of Family Self‑Sufficiency participants and non‑participants and make any required rent adjustments.
• Compile forms, reports, letters, etc., and establish and maintain files on Family Self‑Sufficiency participants and non‑participants.
• Perform other related duties as assigned.

• Minimum of 5 years demonstrated experience in economic self‑sufficiency services working with low‑income families and diverse populations.
• Must have good communication and math skills.
• Must know how to do rent calculations in connection with subsidies.
• Ability to work with families to find services.
• Associate’s Degree in psychology, sociology, social services, human services, education or related field preferred.

• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically;…