Business Services Specialist

Summary

The Business Services Specialist I will assist job seekers with finding employment to ensure long‑term stability and job retention. This position will work with job seekers to identify areas of interest, evaluate potential barriers, and create personalized plans to explore suitable job opportunities or career paths that align with their individual goals.

• Review assessments, create individual employment plans, and interview job seekers to determine employability and access to gainful employment opportunities.
• Supports job seekers through interviewing techniques and offering opportunities to build skills.
• Helps job seekers complete resumes and cover letters and apply for jobs in their chosen area or vocation.
• Aligns resources to support job seekers in preparing for job interviews.
• Ensure proper documentation is obtained by job seekers for employment, including, but not limited to, driver’s licenses, social security cards, and other acceptable forms of identification. If needed, assist clients in obtaining necessary identification documents by submitting applications to the proper state and local authorities to request re‑issuance of their identification documents.
• Engagement with assigned participants will continue throughout the job development process and into employment retention.
• Advocate on behalf of the job seeker with employers.
• Host training workshops to support job seekers.
• Networks with employers to identify job opportunities, navigating serving a vulnerable population, and access to Goodwill Career Fairs.
• Attends all Goodwill Career Fairs and assists with event setup. Supports job seekers and employers throughout the event. Helps with post‑event breakdown. Conducts follow‑up with employers after the event concludes.
• Maintain accurate data for clients served and report it to the supervisor as requested. Reports will include, but are not limited to, weekly and monthly reports, as well as any additional information requested.
• Conduct follow‑up calls and manage cases with participants.
• Ensure participant information is entered into the appropriate form, database, or report promptly and maintain confidentiality requirements.
• Conducts a warm handoff of participants to peers to ensure they do not experience a delay in services.
• Comply with the agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards. Performs other duties as assigned.

• Bachelor’s Degree preferred. A degree in human services, business administration, career counseling, workforce development, or a related field is preferred. Experience may be considered instead of education at the discretion of the Vice President of Mission Services.
• Experience assessing work experience, educational attainment, transferable skills, aptitudes, abilities, needs, interests, readiness for employment, and barriers that hinder employment is highly desired.
• Strong counseling and coaching skills. Excellent interpersonal and written communication skills.
• Previous experience in human resources, human services, or job development is a plus.
• Computer literate. Excellent organization, communication, and interpersonal skills.
• Bilingual (English/Spanish) highly desirable.

• Must have the ability to establish and maintain good working relationships with community partners.
• Must be flexible, multi‑task oriented, and able to prioritize job duties with minimal supervision, including flexibility in work hours.
• Must always exercise discretion and confidentiality.
• Must attend required meetings.
• Must have good written and computer skills necessary to perform job duties.
• Must follow all safety procedures and correct safety issues, if possible.
• Must have a valid driver’s license and have access to a reliable vehicle.
• Able to operate a computer and MS Office software, including Word and Excel.
• Ability to work independently with minimal supervision. Responds appropriately to supervision.
• Ability to listen to and understand information and ideas presented through spoken words and sentences, and communicate information and ideas in speaking so others will understand.
• D…