LTSS Service Coordinator - Case Manager; Region F: Lee​/Sarasota

Position Overview

LTSS Service Coordinator - Case Manager (Region

F: Lee/Sarasota County) Bilingual in Spanish/English. Monday‑Friday 8am–5pmEST. Field‑based; must reside in Charlotte, Collier, Desoto, Hendry, Glades, Lee, or Sarasota County (commuter distance to office may be considered).

Job posting open until 2026‑06‑24.

• Conduct service coordination for a defined caseload of individuals in specialized long‑term services and supports (LTSS) programs.
• Facilitate Person‑Center Planning (P‑CPlanning) including assessments, development of a comprehensive Person‑Center Support Plan (PCSP), and backup plan.
• Interface with Medical Directors, participate in interdisciplinary care rounds, and coordinate care plans that integrate physical, behavioral and LTSS needs.
• Perform face‑to‑face program assessments using pre‑defined tools and motivational‑interviewing techniques to identify clinical and non‑clinical needs.
• Serve as the single point of contact for members identified with high‑risk complications or gaps in care, coordinating with the clinical healthcare management and interdisciplinary team.
• Manage non‑clinical needs for members with chronic illnesses, co‑morbidities, and/or disabilities to ensure cost‑effective utilization of services.
• Document member goals and collaborate with caregivers, family, natural supports, service providers, and physicians.
• Identify members who may benefit from alternative service levels or other waiver programs.
• Present as a mentor, subject‑matter expert, or preceptor for new staff and assist with formal training.
• Participate in process‑improvement initiatives.
• Submit utilization/authorization requests with supporting documentation.
• Report critical incidents to appropriate internal and external parties (e.g., Adult Protective Services, law enforcement).
• Assist in appeals, fair hearings, member grievances, and state audits.

• BA/BS degree and minimum of 2years of experience working with a social‑work agency (or a combination of education and experience providing an equivalent background).
• Bilingual in English and Spanish strongly preferred.
• Experience in LTSS, case management, social work, or hospital discharge planning preferred.
• Strong communication, interdisciplinary collaboration, and motivational‑interviewing skills.

Market‑competitive total rewards include merit increases, paid holidays, paid time off, incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short‑term and long‑term disability benefits, 401(k) with match, stock‑purchase plan, life insurance, wellness programs, and financial education resources.

Hybrid workforce strategy: associates are required to work at an Elevance Health location at least once per week unless otherwise specified.

Vaccination requirement: new candidates in patient/member‑facing roles must be vaccinated against COVID‑19 and influenza.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, or local laws. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.