Community Health Coordinator

Overview

The Community Health Coordinator plays a critical role advancing Catalyst Miami’s mission of building power with frontline communities throughout Miami‑Dade County to collectively advance justice and achieve shared prosperity. This position joins Catalyst Miami’s flagship Prosperity Campaign and provides bilingual, culturally responsive public benefits enrollment and health care access navigation to Miami‑Dade County residents. The goal of this role is to ensure residents have access to affordable health care and income supports (SNAP, TANF/TCA).

Catalyst Miami’s public benefits and health care access services are a core component of our economic justice work, given the connections between affordable health coverage, employment, educational attainment, income, and opportunities to build wealth.

• Provide one‑on‑one direct services with the goal of reducing health inequities for Miami‑Dade County residents; services include public benefits application assistance, health care access navigation, and health coaching.
• Advocate for equitable access to health care and public benefits within broader economic justice frameworks.
• Provide excellent customer service and timely follow‑up to all current and potential clients/program participants.
• Monitor client needs for systemic trends/barriers to health and collaborate with Catalyst Miami colleagues to work on policy projects to address identified systemic needs.
• Identify needs and refer clients/program participants to other resources and services, including other Catalyst Miami’s other Prosperity Campaign services and Policy & Engagement program offerings.
• Maintain accurate, complete and timely client records in organization’s data tracking and management systems and adhere to relevant client confidentiality and privacy policies.
• Facilitate and conduct group education classes/workshops related to health care access, public benefits, and economic justice.
• Participate in community events, outreach, and meetings related to Catalyst Miami’s health care access and public benefits services.
• Maintain a client-centered, asset-based approach to direct services, group education, and collaborative policy projects.
• Attend local, state and national training to maintain knowledge of current service trends, relevant public policy issues, and other topics relating to health care access and public benefits.
• Other duties and responsibilities as assigned by management.

• Language:
  Professional working proficiency in oral and written English, Haitian Creole and/or Spanish.
• Education:
  
  Associate’s Degree.
• Years of
  
  Experience:
  
  Suggested 0-3.
• Certification or License:
  Must obtain Certification in the Department of Children and Families Florida ACCESS and Affordable Care Act Certified Application Counselor within 60 days of hire.
• Training:
  Must obtain HIPAA, ACCESS Civil Rights, Security Awareness, and any other relevant training within 60 days of hire.
• Computer skills:
  Microsoft Office Suite and working knowledge of web‑based platforms.

• Reliability:
  Demonstrates reliability by following through on commitments, communicating clearly, and proactively addressing challenges. I respond to inquiries and move forward tasks without having to be reminded to do so. I follow instructions and ask questions as needed. I try things out and communicate transparently and honestly about my progress along the way. I ask for help troubleshooting challenges. When I see something that could be a problem, I communicate it to the appropriate leadership at Catalyst Miami along with a proposed solution.
  
  If I have a role in remedying the problem I follow-through with the necessary action steps. We show up for ourselves and each other.
• Self‑Awareness and Empathy:
  Maintains self‑awareness and composure, demonstrates empathy, and builds respectful, positive relationships with others. I take responsibility for my own physical, emotional, spiritual, and mental well‑being. I navigate difficult issues without taking them personally. I know when to pause and take a breath. I challenge my own assumptions and seek understanding with curiosity instead of blame or judgement. I…