CASE MANAGER. Miami LilyLifestyle

ESSENTIAL JOB RESPONSIBILITIES

• Conduct comprehensive interviews and complete intake assessments to determine eligibility for Day 1 Family Fund programs and local housing resources, identifying both short‑term and long‑term housing needs.
• Administer standardized assessments, including PRAPARE, to evaluate social determinants of health and service needs.
• Collaborate with Coordinated Entry (Miami‑Dade and Broward), external referral partners, and internal case managers across programs to ensure coordinated access to housing resources, integrated service delivery, and consistent support for family programming.
• Create individualized housing plans and provide ongoing, family‑centered case management focused on housing stability, employment, education, budgeting, health, and child well‑being.
• Work closely with the Housing Navigator and Inspector to secure housing placements, monitor tenancy, advocate for participants, and ensure units meet habitable living standards.
• Advocate for participants to access public benefits, community resources, and supportive services; assist families with enrollment in eligible benefits.
• Coordinate referrals for emergency hotel placement, employment training, and employment placement services to support family stabilization.
• Teach practical life skills, including household organization, basic safety, routine home maintenance, and financial management such as budgeting, bill payment, and banking.
• Maintain active communication with community service providers and participate in case staffing, planning meetings, and service coordination activities.
• Maintain accurate, complete, and up‑to‑date client files in Next Gen and HMIS in accordance with program and agency standards.
• Prepare reports, documentation, and required paperwork in alignment with established guidelines.
• Support billing and compliance through timely, concurrent documentation of services and activities across required data systems.
• Maintain an active caseload assigned by management and act as a liaison to ensure families are appropriately referred to internal and external services.
• Implement trauma‑informed care and family‑centered best practices in all interactions.
• Perform additional duties as assigned to support program operations and family stability.

• Conduct targeted housing outreach and build relationships with community partners, landlords, and service providers to expand supportive services and housing opportunities for families experiencing homelessness.
• Assist families with completing and submitting housing applications, including referrals for Rapid Re‑Housing, Permanent Supportive Housing, and other subsidized or unsubsidized housing opportunities through Coordinated Entry in HMIS.
• Develop, implement, and monitor individualized service and housing plans, ensuring families receive coordinated medical, social, and community‑based support throughout the stabilization process.
• Accurately input, update, and maintain client information in Next Gen, HMIS, and other required data systems in accordance with agency and program standards.
• Support billing and compliance requirements through concurrent documentation of services provided and budget activities across systems such as PCIS, web‑based platforms, HMIS, Provide Enterprise, Next Gen, and client electronic health records.

• Participate in agency developmental activities as requested.
• Participate in staff training sessions within the specified time frames and as required by the agency and the funding source.
• Perform other duties as assigned.

• Ensure proper handwashing according to Centers for Disease Control and Prevention guidelines.
• Understand and appropriately act upon the assigned role in the Emergency Code System.
• Understand and perform assigned roles in the organization’s Continuity of Operations Plan (COOP).

• Compassion: Greet internal or external customers with courtesy, eye contact, proper tone, and nonverbal language; listen attentively and provide appropriate options or resolutions.
• Competency: Provide services following established protocols and, when needed, give…