Client Access and Helpline Counselor

Job Details:

Job Location:

Miami, FL 33181 ‑ Position Type:
Full Time ‑ Education Level: Bachelor’s Degree ‑ Salary Range: $26.00 ‑ $26.00 Hourly

Jewish Community Services of South Florida (JCS) invites you to join our passionate team dedicated to making a positive impact in the lives of those we serve. We foster a collaborative environment where talents are valued, and opportunities for personal and professional growth abound.

Access, Intake & Assessment

• Serve as a primary point of entry for individuals and families seeking services
• Conduct intake assessments using trauma‑informed approaches
• Identify needs across behavioral health, financial, food, housing, and social services
• Provide referrals and connect clients to internal and external resources
• Maintain accurate and timely documentation

211 Helpline & Information/Referral Services

• Respond to 211 calls providing information and resource navigation
• Assess caller needs and determine appropriate next steps
• Utilize de‑escalation skills for individuals in distress
• Triage callers to appropriate crisis services when necessary (non‑988)
• Document all interactions in compliance with standards

Client Engagement & Continuity of Care

• Bridge Access and Contact Center functions to ensure continuity
• Support internal handoffs and follow‑ups
• Maintain knowledge of programs and community resources
• Ensure a coordinated, client‑centered experience

On‑Site Client Support & Office Coordination

• Ensure staff are not working alone during evening clinical hours, supporting safe operations and enabling scheduling of evening client appointments
• Greet and check in clients and coordinate with clinicians
• Maintain a safe and professional environment
• Collaborate with security staff for safety procedures

Administrative & Operational Support

• Maintain confidentiality and compliance with HIPAA and agency policies
• Answer multi‑line phones and support call routing across Access and 211
• Support data collection efforts, including client surveys and program tracking
• Provide general administrative support to Access and Contact Center teams as needed

Supervisory Responsibilities

This position has no supervisory responsibilities.

We are proud to offer a competitive benefits package to all full‑time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in‑service training and CEU opportunities.

Jewish Community Services of South Florida (JCS) is the foremost non‑profit, human services agency whose mission is to improve the quality of life and self‑sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. Founded in 1920, JCS delivers exemplary social services through compassionate and comprehensive programs that help people stay healthy and productive.

JCS is a 501(c)(3) not‑for‑profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.

JCS strictly enforces a Drug‑Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre‑employment and random drug testing may be required as part of our commitment to a drug‑free workplace.

Please be advised, if selected for this position, you will be required to submit to a level II background screening through the DCF Clearinghouse:

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field, required
• Minimum 2–3 years of relevant experience assessing client needs and referring to appropriate resources and services
• Experience in intake, call center operations, or behavioral health settings, preferred
• Knowledge of community resources with familiarity/sensitivity of the Jewish/Orthodox Communities
• Bilingual English/Spanish, required
• Strong communication, organizational, and interpersonal skills
• Ability to work with diverse and vulnerable populations
• Demonstrated cultural sensitivity and empathy
• Proficiency in Microsoft Office Suite and data