CASE MANAGER

Housing Case Manager

Conduct comprehensive interviews and complete intake assessments to determine eligibility for Day 1 Family Fund programs and local housing resources, identifying both short-term and long-term housing needs. Administer standardized assessments, including PRAPARE, to evaluate social determinants of health and service needs. Collaborate with Coordinated Entry (Miami-Dade and Broward), external referral partners, and internal case managers across programs to ensure coordinated access to housing resources, integrated service delivery, and consistent support for family programming.

Create individualized housing plans and provide ongoing, family-centered case management focused on housing stability, employment, education, budgeting, health, and child well-being. Work closely with the Housing Navigator and Inspector to secure housing placements, monitor tenancy, advocate for participants, and ensure units meet habitable living standards. Advocate for participants to access public benefits, community resources, and supportive services; assist families with enrollment in eligible benefits.

Coordinate referrals for emergency hotel placement, employment training, and employment placement services to support family stabilization. Teach practical life skills, including household organization, basic safety, routine home maintenance, and financial management such as budgeting, bill payment, and banking. Maintain active communication with community service providers and participate in case staffing, planning meetings, and service coordination activities. Maintain accurate, complete, and up-to-date client files in Next Gen and HMIS in accordance with program and agency standards.

Prepare reports, documentation, and required paperwork in alignment with established guidelines. Support billing and compliance through timely, concurrent documentation of services and activities across required data systems. Maintain an active caseload assigned by management and act as a liaison to ensure families are appropriately referred to internal and external services. Implement trauma-informed care and family-centered best practices in all interactions.

Perform additional duties as assigned to support program operations and family stability.

Bachelor's Degree is required (in social related field such as psychology or social work). The ideal candidate must have extensive experience providing intensive case management to families experiencing homelessness, with a deep understanding of the complex barriers that impact housing stability and long-term self-sufficiency. They are skilled in delivering family-centered, trauma-informed services and in working effectively with diverse, multicultural populations. The candidate should be knowledgeable about community resources, financial assistance programs, and supportive services that promote economic mobility and independence.

Experience with key housing and homelessness programs—including EHE, HOPWA, Rapid Re-Housing, Permanent Supportive Housing, and Federally Qualified Health Center (FQHC) programs—is essential to effectively guide families through housing systems, strengthen self-sufficiency, and support long-term housing stability.

Strong customer service orientation with the ability to support families in crisis. Critical thinking and problem-solving abilities for navigating complex housing barriers. Effective planning, prioritization, and organizational skills to manage a dynamic caseload. Clear, professional written communication for case notes, service plans, and documentation. Strong verbal communication skills for client engagement, advocacy, and collaboration. Bilingual proficiency preferred (English & Spanish or English & Creole).

Excellent interpersonal skills and the ability to build rapport with families, landlords, and community partners. Motivated by the opportunity to make a meaningful impact on families experiencing homelessness. Motivated by achieving goals, meeting deadlines, and supporting families toward self-sufficiency. Values professional growth, continuous learning, and development within the housing and social services field. Appreciates collaborative success, peer recognition, and contributing to a mission-focused team.

Motivated by financial stability and long-term career advancement. Thrives in flexible, fast-paced, and evolving work environments. Self-starter with the ability to work independently, proactively, and with strong follow-through. Dedicated, mission-focused, and committed to supporting families with dignity and respect. Detail-oriented with strong follow-through in documentation, service planning, and client support. Collaborative team player who contributes to integrated service delivery. Innovative and solution-focused when addressing housing barriers and service needs.

Demonstrates leadership when guiding families, coordinating services, and advocating for resources.