Refugee Cultural and Community Liaison

The Refugee Cultural and Community Liaison is a non‑exempt position responsible for the facilitation and delivery of culturally appropriate services to trauma‑affected refugees and will conduct community outreach and education for the STAR Program.

• Determine the needs for medical, legal, mental health, educational, and social services.
• Assist clients with enrolling in services that are geared toward their service plans.
• Enroll eligible clients by completing all necessary forms.
• Provide orientation to newly enrolled clients.
• Assist clients in developing individualized service plans so that they may achieve self‑sufficiency.
• Conduct quarterly assessments of service plans.
• Provide case management to clients enrolled in the program.
• Assess client transportation needs and provide transportation when needed.
• Accompany clients to appointments.
• Maintain case files for each client in accordance with funder regulations and agency requirements.
• Conduct community outreach and provide mental health first aid using trauma‑informed principles.
• Prepare and document financial assistance provided toward client’s goals.
• Complete funder and agency forms.
• Ensure that all grant guidelines are followed and deadlines are met.
• Perform all other duties as assigned.

• $21.63 per hour
• 15 PTO days per year
• 13 paid holidays
• Healthcare concierge
• Financial wellness program
• Dependent care flexible spending account
• Immediate eligibility for 403(b) savings plan with 25% match
• Supplementary accident, hospital indemnity, and specified disease insurance
• Paid life/AD&D insurance
• Pet, legal, and identity theft programs
• Continuous training and professional development opportunities
• Mileage reimbursement
• An opportunity to make the world a better place

• High school diploma or equivalent. A bachelor’s degree in social services or a related field is preferred.
• Two (2) years of successful relevant experience, or a combination of education and life experience.
• Bilingual, preferably in Spanish and/or Haitian Creole.
• Previous experience working with refugees and immigrants is preferred.
• Ability to work under stressful client situations and exposure to client trauma.
• Professional, courteous, and efficient communication with community partners, clients, and employees.
• Knowledge of community organizations and resources.
• Strong verbal and written communication skills.
• Ability to advocate and liaise with health and social service systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with data‑tracking systems.
• Capacity to work in both office and field environments.
• Driver’s license with auto insurance coverage; may be required to use personal vehicle to transport clients.

Any candidate considered for employment must successfully complete background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider; all candidates must undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. For more information, visit HB531 | Florida Agency for Health Care Administration.

Gulf Coast JFCS is an equal opportunity employer, drug‑free workplace, and E‑Verify employer. We do not tolerate discrimination on the basis of race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, worker’s compensation status, or any other protected characteristic.