Client Services Specialist Miami, FL

Client Services Specialist

We are looking for a Client Services Specialist to support individuals seeking legal assistance in Miami, Florida. This contract opportunity is ideal for someone who brings strong interpersonal skills, sound judgment, and a service-focused approach to client support within a services environment. In this role, you will guide applicants through the intake process, connect them with appropriate resources, and contribute to community-based outreach efforts while maintaining confidentiality.

Responsibilities:

• Conduct client interviews to gather relevant background information and assess service needs.
• Evaluate applicants for program eligibility using established guidelines and accurate documentation practices.
• Direct individuals to internal or external resources when services fall outside available support options.
• Share general guidance and self-help materials with applicants to help them better understand available next steps.
• Participate in community clinics and outreach events hosted by the organization.
• Complete intake activities at off-site locations as assigned to expand access to services.
• Record client interactions and case details accurately within the case management system.
• Respond to client communications appropriately while safeguarding sensitive information.