Helpline Care and Outreach Coordinator

Job Location:

Miami, FL 33181
Position Type:
Full Time
Education Level: Bachelor’s Degree
Salary Range: $25.50 – $26.00 Hourly

Helpline Care and Outreach Coordinator assigned to JCS’ Contact Center will provide follow‑up, enhanced advocacy, and community outreach support to clients, ensuring they receive eligible benefits and services. The role includes intake, screening, assessment, referral, linkage, follow‑up, and enhanced advocacy via telephone and e‑mail, as well as participation in community engagement and outreach efforts.

• Provide follow‑up services, enhanced advocacy, and care coordination support to clients who may benefit from additional assistance.
• Assist with intake, screening, needs assessment, referral, linkage, and follow‑up for individuals seeking Contact Center services.
• Conduct comprehensive, person‑centered needs and service assessments and address safety or crisis concerns according to established procedures.
• Facilitate referrals to appropriate treatment or service providers or facilities.
• Advocate on behalf of individuals and families to access federally funded and private organizations to meet basic and related service needs.
• Compose correspondence, case notes, narrative and technical reports, notifications, and related documents using computer‑based applications.
• Perform comprehensive, person‑centered activities in accordance with best practices.
• Assist Data Resource team in expanding available resources in the Community Resource Directory.
• Model respect, trust, sensitivity and confidentiality to clients and coworkers.
• Participate in proactive team efforts to achieve departmental and company goals.
• Actively participate in ongoing supervision, training, and team meetings.
• Maintain effective working relationships with colleagues through appropriate interpersonal and communication skills.
• Represent the Contact Center at outreach and community events and serve as a community liaison on boards, task forces, work groups, and partner initiatives as assigned.
• Educate community members and partner organizations on Contact Center services, eligibility pathways, and available community resources.
• Develop and maintain collaborative relationships with community agencies, service providers, and referral partners to strengthen referral pathways and increase awareness of Contact Center services.
• Support the coordination, preparation, and follow‑up of outreach activities, including distribution of program information and tracking community engagement efforts.
• Identify community service gaps, emerging needs, and outreach opportunities and communicate findings to Contact Center leadership and the Data Resource team.
• Serve as a member of the Disaster Relief Team.
• Assist with special projects as needed.
• Adhere to confidentiality policies and procedures as well as HIPAA regulations.

None.

• Medical and dental plans
• Generous vacation and holiday pay
• 401(k) match
• Monthly in‑service training and CEU opportunities

• Bachelor’s degree in Social Work or Human Services field (equivalent experience may be considered).
• Two years’ experience providing information and referral services.
• One or more years in crisis counseling or clinical work (preferred).
• Strong interpersonal skills.
• Ability to communicate calmly and effectively in emergency or high‑stress situations.
• Ability to work effectively and sensitively with culturally diverse populations.
• Skill in managing multiple tasks.
• Proficiency with personal computers and related software applications (Microsoft Office, e‑mail, intranet).
• Bilingual in English/Spanish.

Background screening:
If selected, a level II background screening through the DCF Clearinghouse will be required.

JCS is a 501(c)(3) not‑for‑profit organization and equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.

Drug‑Free Workplace Policy:
The use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company is prohibited. Pre‑employment and random drug testing may be required.